I was in touch with Steve last year (Oct 2023) to come take a look at my place to give me a consultation on removing some load bearing walls in my kitchen. He charged me $200 as a consultation fee, which he said I could later deduct it off the quoted price if I decide to go with his services. Fast forward a few months, I decided to use my own Engineer (instead of his) and managed to get a Building Permit approved by the City. I emailed Steve the Building Permit and asked for a quotation on February 7, 2023, and got no response at all. I'm just quite disappointed because he charged a consultation fee, yet never bothered to quote me when I needed it. Then how could I even have a chance to consider if I could use his services? Since then I was able to get quite a few other contractors to come provide consultation / quotation at no cost at all. It was a waste of $200 for me and also an unpleasant experience.
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- Company Response
Mr. Yin: We are disappointed to hear about your dissatisfaction with our services. Thank you for your heartfelt review. To make our services transparent, our quoting process works as follows: Firstly, the quotation is a free factor. What is not free is a consultation to have one of our specialists/engineers travel to your residence and diagnose your walls. We strive to identify and detect any complications (and any surprises that may arise) in order to properly diagnose your project. Our engineers and technicians do a very good job. As I stated in our conversation, we have a working relationship with a few various engineering firms whom we choose to work with. The extended timeline in which your engineers required diminished the possibility of working with you as we were fully booked out approx 5 months in advance. We are displeased that we were unable to complete your project for you, and we will definitely take note of your dissatisfaction for future interactions. In 20+ years of operation, we have had merely two dissatisfied homeowners - and we continue to strive for excellence and consumer satisfaction (which is our motto). Thank you.