AM Group Studio

General Contractors
95 Doncaster Markham ON L3T 1L3
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HomeStars  >  Fireplaces in North York  >  AM Group Studio  >  Gas insert fireplace, 2 errors due to lack of communication
Private User
Private User
Private User reviews Richmond Hill, ON
4/10

Gas insert fireplace, 2 errors due to lack of communication

Bought a gas insert fireplace to replace an old wood fireplace. I made the "mistake" of assuming that the manager would communicate the instructions to the installers. Apparently this was expecting too much and the installers did not ask me about any requirements so I assumed this was all pretty standard. I was promised they could drill holes down and have both gas pipe and electrical go down into furnace room and though they did not perform electrical work to connect to panel, they could at least get the wires down and let me worry about the rest . The gas part was fine but it was when they were closing it up and telling me they were done that I noticed they just left the power outlet hanging off the hearth. When I explained the requirements I described about electrical they insisted it was not their job. Call to the manager and they agreed to take it apart and drill the hole but charged me an extra $100 and though it was their error I just wanted them to fix the problem and move on so didn't bother pushing back. All was working fine when they left but after I got the electrical installed, we found out they had not connected the electrical within the insert so I had to call and get someone to come back and connect the electrical. Finally it all works but what a pain!

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Company Response

Dear customer . I wish we had more information about you or your address so we can check your file to find out when fire place was installed or if it was our company, regardless allow me to inform you that installer of gas fire place are license for gas equipment they are not allowed to do electrical work . we always inform our customers that electrical work should be don by others.

thank you
AM Group Studio
Customer Service