Firemen Movers

Moving & Storage
Toronto ON M9W 5C8
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Private User
Private User
Private User reviews Toronto, ON

terrible customer service

I have used the firemen movers many times over the last decade as I felt they were a somewhat professional and reliable moving company.

After my last move I will never use them again.

Not only was I charged an exorbitant amount of money for my move (approx. $9000 total as they had to store my belongings for two weeks) a lot of my furniture came to me broken or damaged.

My vases that were all wrapped in bubble wrap and labeled fragile came back to me in pieces. Chairs were broken. Pieces to put furniture back together were missing and did not come back from the movers. My kitchen island had a hole through it.

The worst part from it all was the communication with four members of their customer service team. Moving is already stressful enough as it is, but it took me three full months to get any sort of compensation. A patch work job on my island and a $50 cheque for the chair. I moved at the end of August and these two things took until the end of November to get settled. This was only because of my weekly emails asking what was going on? The repairman they sent me forgot to show up for his appointment twice (after I had to take two days off work to make sure I was home) and then when he finally came he was two hours late.

They pride themselves on customer service but I have never had a company treat me this poorly for the amount of money they took from me.

Approximate cost of services:
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