Galaxy Windows

After spending months getting quotes for the replacement of our windows we decided to use Galaxy mainly because of the reviews on this site. We contacted Alex and arranged for the replacement of our 22 windows and 1 patio door. He arrived on time and we had not any issues with him during the finalizing of the contract. Since this was a mid-December installation we had some concerns on how well Galaxy installs during the cold weather. We asked Alex for winter installation references which he promptly supplied within a few hours.

I was a bit concerned that the installation would not be done before the snow came but Installation was started and completed on the exact day that Alex promised. I have to commend the two installers that worked very hard to complete the job on time.

I did have two issues. The first issue that I had was with the dust that last left behind. I was not warned to cover up my furniture so everything including our beds was covered with dust. I think as a procedure Galaxy should warn their customers to cover up everything. Galaxy did offer to send a cleaning company over to clean up.

The second issue was the lack of a screen door on the patio door. We had ordered the French patio door with a screen but it was installed without. Once contacted, Alex offered to come back and install the screen door or provide a refund to pay for the screen.

It has been a month since the windows were installed and everything seems ok.