Thank you Homestars for helping me find Galaxy Windows. As with any business, the people make all the difference and Galaxy did not disappoint. My main contact was Dmitri (sales), then Alex (in office) via email to to make installation arrangements and deal with the $5K GreenON rebate, and finally the installers Alex & Vlad. The entire team was professional, responsive and a pleasure to work with. It is clear customer service is a high priority for them and they know that these positive reviews drive their business.
Dmitri helped us choose the right upgrade windows (Hometech triple pane casements), including 2 bay windows with siding between, all installed brick to brick with new wood trim inside (they give you the option of wood or vinyl). He clearly explained the benefits, rationale for recommended coatings and even had a small sample window for us to see and open/close. He patiently answered all our questions and provided a competitive price. He and Alex in the Head Office were always quick to respond on follow up questions and provided the necessary information before/after installation, plus questions to be answered to qualify for the GreenON rebate program. Dmitri was very clear that the vinyl shutters may not fit, but as a bonus the sizing was so close I was able to reinstall them (see photo)! Dmitri also came during installation for quality control checks.
The install team of Alex and Vlad did an amazing job with finish of the windows on the inside and out (and I am very particular!). They were careful and worked very hard to complete the install in under 2 days. They were also very courteous, cleaned up everyday and answered any questions we had. So glad we had this quality team!
I would definitely recommend Galaxy Windows using Hometech windows. We could not be happier with the windows, including their operation and efficiency. We do not even close the blinds during the day in the summer now as you can barely feel any heat being transmitted on sunny days...huge difference from before. After cleaning them, I noticed there were a couple of minor scratches on the glass and they simply said email us pictures and we will have Hometech replace the panes! Get other prices, but just make sure you including Galaxy as you will select them in the end. I will be calling them for the other windows in our home when the time comes.
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Thank you so much for taking time to leave us such a great and detailed feedback as well as top quality pictures! We're looking forward to working with you again.
Have a great summer,
Dmitri, Alex and the crew.