Kitchen / Floors / Washroom renovations
- Approximate cost of services:
- $140,000.00
- Company Response
At T-ROC we value our customers and work hard at making your renovation experience a good one - thank you for your continued support! Perry
Kitchen / Floors / Washroom renovations
At T-ROC we value our customers and work hard at making your renovation experience a good one - thank you for your continued support! Perry
As a renovation company we do have situations which don't go as well as everyone has planned. This was the case in this job, although some things are misrepresented above, we do not take the stance of "arguing or fighting" with our customers. I have met with the client on numerous occasions and have warranted any deficiencies within her project at no charge and have supplied financial discounts that we all agreed to. All billing was upfront and transparent which made it easy to review billing and any errors within. These were then quickly rectified. This project grew considerably in size and complexity given structural deficiencies within the heritage home. Although the issues above state we don't have anyone of experience to review quality, how then did we build a 1200 sq.ft 2nd storey addition which required us to raise a roof while keeping the exterior heritage facade in tact during the process. As well as passing all inspections along the way. Please be wary of this review. At T-ROC we stand behind all of our work which includes our 10 year warranty. If anyone wishes to talk to me about this project please feel free to contact me. Sincerely Perry Curiston, President. 416-419-3702
Thank you very much for your review. We take customer service seriously and enjoy kitchen renovations! Cheers, Perry.
We look forward to working with you again. We focus on our mission of being open, honest and transparent! Thank you, Dennis.
Basement Renovation - Bathroom and Kitchen
It was great doing business with you! We take our quality seriously and work hard to go that extra mile for our customers. Thank you.
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John has been with T-ROC for years and is one of our best installers. We can always rest easy knowing John is on the job! We are all lucky to have him as part of our team. Perry
This entry did not meet HomeStars review criteria.
Last year was a tough year for T-ROC. We took on too much work and take full responsibility in our mismanagement. We have taken steps to resolve the issues by implementing customized client software in which our customers can see their entire renovation schedule, as well as who is coming and at what they are doing. We have also taken the time to develop construction teams within our company that allows us to complete jobs on time. We apologize for the experience, however I would like to point out that our quality was not an issue and our 10 year warranty on craftsmanship still stands. Thank you for your candid feed back. Perry Curiston, President.
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Why choose The Renovators of Canada?
For over the past 20 years our focus on customer experience has helped The Renovators of Canada grow to locations in Durham, Aurora, Stouffville, Markham, Vaughan, Toronto, Hamilton, Guelph, Kitchener, Waterloo, Barrie, Oshawa, Oakville and Cambridge.
Unique to the industry, The Renovators of Canada provides a 10 year warranty on all craftsmanship. This home renovation warranty protection was established to provide peace of mind as home and business owners contemplate renovating a personal or commercial space.
T-ROC is a fully licensed and insured including WSIB. Other affiliations include memberships with the National Kitchen and Bath Association, CARAHS, Better Business Bureau.
We have a proven track record working with our customers with full transparency in every aspect of your project. Can’t be present all the time during the renovation process? No worries, we have specialized client software that allows you to see the entire schedule and pictures as the project happens in real time. We care for your home like it’s our own and always conduct ourselves respectfully and professionally.
With our motivated and innovative professionals we will transform your house and make your dream home a reality. Visit our website at www.trocanada.com