We cannot say enough about the customer focus of the general manager, Abdul Hagi of the Ottawa office. He righted a situation that had gotten off to a very bad start.
The installation crew made a mess of the job site, broke part of the fascia board and an outdoor light. When Abdul was informed of this, he met with my husband and I over the weekend to ensure that the mess would be cleaned up, re-assured us that repairs made and installation finished to our satisfaction.
At the time, the company was short staffed and standards had fallen off. We understand that this issue has been addressed.
The replacement team of Sean and John was like day and night compared to the initial crew and they did an excellent job. The new roof has added great curb appeal and we have received many compliments from our neighbours.
Installation was set back with delays but in the end, we have a very fine roof. We have no hesitation in recommending London Eco Roof to anyone thinking of installing a metal roof.
- Approximate cost of services:
- $21,000.00
- What could this company do to improve their services?
- Be more timely with response and follow up
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
We are happy to hear that your issue has been resolved, Pauline. In order to recommend us, please contact your salesperson and send them your friend's contact info.