Clint and his team from initial contact absolutely blew me away. The level of communication, professionalism and attention to detail is on another level. The team, Jason and Ajax worked tirelessly ensuring everything was done to perfection. It’s very rare to have the level of communication, quality and level of service they have. If you happen to stumble upon this post, I would strongly recommend you use them, and you’ll understand very quickly why I was so impressed. Thank you again Turnbull for an incredible experience. Best, Michael.
Hi Michael, Thank so much for review. We work very hard to ensure our clients are extremely happy with our work. We appreciate the kind words and that you took the time to write this review. Best,Turnbull Masonry Ltd.
Amazing client service. The owners visited the site frequently to check on progress. The crew were friendly and took great care. We had many bricks with old green paint splatters and the crew were able to tint the bricks and cover the paint so they blend in with the rest of the home. Very satisfied and would highly recommend this company!
Thanks very much for the great review. We appreciate you taking the time and effort to do so.
Random cracking with age was repaired with care and attention to detail. Efficient, timely, hard working crew did a super job. Highly recommend.
Thank you very much for the review. We take pride in our work and endeavour to make our clients happy. Very kind of you to take the time to write this review. Best,
Turnbull Masonry Ltd.
I highly recommend Turnbull Masonry for any work you require. Had a front step repaired and a loose hand railing. The railing was unsafe and Ron discovered the concrete beneath was in poor condition. He had the guys remove a large section, repaired it, and once cured reattached the railing. It is now safe and solid! Very professional and easy to deal with.
Thanks a lot Alec
The job was well completed, including clean up. The sub-contracted team worked well, were personable. Our reservations stem from a lack of personable involvement by Turnbull proper. No followup or introduction or inspection. The job was completed as quoted in two long days.
Hello Norm, Thank you for submitting your review, I apologize for the lack of communication that you felt on our end. It is well noted that we need to improve in that area and we appreciate the comment. We know that our teams are more than competent and that they work very hard to fulfill the clients expectations. We do communicate as needed with the team while they are on site, but I see that can be missed by the customer. Thank you again for the comment and know that we are improving that with more communication directly with the customer. Best, Turnbull Masonry Ltd.
Quick response for coming out to quote and work done a week or so after quote accepted. Very good job - done quickly. With minor hiccup which Clarke resolved- we were happy with job done.
Thank you for the review. We realize that sometimes minor (and not so minor) hiccups can happen. We try to take care of things as promptly as we can to keep our clients happy. We are glad that you are happy with the job done. Best, Turnbull Masonry Ltd.
The job was a bit bigger than they had anticipated. Additional problems with the chimney were identified and fixed right away, with no extra cost. I asked to add some masonry y repairs to 2 windows sills that I noticed were chipping. They replaced 7 bricks, the same day, and repaired problems with caulking that they noticed. Their clean up was excellent, including ensuring the eaves were cleaned. Just before leaving they went back onto the roof to make a last check of something that didn’t seem just right to them. Now that is service and pride in a job well done.
Thanks for the kind works Margaret. We at Turnbull Masonry try and get it right the first time. Better for everyone.
Welcome to Turnbull Masonry
From the start our company in 2003 Turnbull Masonry has been a family business. Since then we have been providing brick and masonry restoration and improvement services. We have become a leading masonry company because of our honest approach, excellent workmanship and dedicated customers.
When you contact Turnbull Masonry, you can expect an honest and comprehensive look at your masonry issue and a competitive quotation. Built upon having friendly attentive service and a commitment to excellence in every aspect of their client’s masonry project, Turnbull continues into the future with the same mindset for each client and every job.
All of our customers deal directly with the owner to ensure complete customer satisfaction. What you can expect from Turnbull Masonry …
Ensuring customers satisfaction is a key goal for Turnbull Masonry. Keeping the business family run has allowed Turnbull Masonry to continue providing the very best to our clients. The challenge of ensuring that every customer is 100% satisfied has only increased our enthusiasm for each job and our pursuit for excellence. The honest approach we take for every project has helped us gain a strong reputation for being a team of competent professionals who take pride in their workmanship.
Turnbull Masonry offers a unique warranty system that covers our clients regardless of it being a rebuild or restoration job. It is important to us that we provide top quality products while keeping our client’s budget in view to guarantee our client’s peace of mind for any project. With a mission to offer excellent customer service, the highest quality of work at the fairest prices, and provide the most knowledgeable team around, Turnbull Masonry is the most trusted name in the masonry industry.
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