James has the worst customer service front. He yelled at me for not telling him that there was 4 feet of gravel during the move. I'm not sure what that would have changed because I was prepared to pay him an extra $50 on the spot. (Did he need an extra mover? More equipment? I don't think so.) But nevertheless, he felt the need to yell at me instead of being polite about it. I would not use him again when I move in a year.
- Approximate cost of services:
- $260.00
- Company Response
Dear client.
that gravel was at least 20 feet.
I would call it 4 feet if your house has only 8 feet depth.
The extra 50$ charge was applied because you had failed to complete my application properly. even that was pretty lowered price comparing to all other companies.
only until after you checked my "Written Instruction" related with the gravel. (Which was clearly shown while you were writing the form before hiring me)
you agreed to pay extra $50.Be honest please.
My voice went higher because of your " leave it there and leave or return it to the pick up place" attitude when I mentioned about the gravel extra charge.
Whoever you hire next time, don't treat them like us.
Expecially when you didnt give us critical information directly.related with the price.
Regards,