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I'm updating an earlier review because of what I discovered after it.
Let me start by saying the chimney cleaning service itself was good. But the amount of upselling an unnecessary incremental repairs Home Pro recommended to me makes me want to caution others about them. Joel told me that both my chimney was sinking and breaking apart, and was an immediate hazard to anyone on my property. Plus, my eavestroughs needed to be re-aligned because they were filled with "200 lbs of water" that would come crashing down in the winter from the weight of the resulting ice. The sales tactics for the extra work required on my roof were a bit heavy handed from head office. They originally provided a quote that was ridiculously high for the extra work, and when I said no thanks because I would want to do some research and get extra quotes, they kept coming down in price, eventually offering me a price less than 50% of the original price as a one time, never again bargain. I said no, and had the extra work recommended by Home Pro looked at by others over the next weeks. The chimney was indeed in need of replacement, but a brick mason told me it was not sinking, and so he rebuilt it the following spring for me along with other brick work around the house. And the eavestroughs were indeed clogged, but only because there was an obstruction in the downspout. A contractor I had over to look at it, kindly pulled the sponge-like material out of the downspout for me, and I heard all the water gush down. He said there was nothing really wrong with the alignment of my eavestroughs, and apart from aesthetics and age, they are fine.
For this reason, I am really disappointed with Home Pro, and will never use them again. Based on the other reviews here though, looks like I am in the majority.
- Approximate cost of services: