- Approximate cost of services:
- $2,100.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
New Air Conditioner Installation
Paul, thank you for this review. We appreciate it and love the fact that you are happy with our installers, our fast service and our quality of work. I'm sorry you were un-clear about warranties, we strive to be overly informative regarding every product we sell. Also, in an ongoing effort to make this clear, we print it on your invoice in big orange print on the front for easy reading. Please feel free to call our office anytime at 416-503-8188. The warranty for parts (on all brands) is 10 years parts with online registration and 1 year labour. However, for those who do their due diligence set out by the mfg's rules (such as cleaning and safety inspections) we, with support of the manufacturer favour those clients with our free labour for 10 years as well. We notify you by mail on your anniversary date to ensure you know your options and can choose what you'd like to do.
In the meantime I hope this makes it more clear and please feel free to call anytime.
Marnie Amodeo, General Manager
Air conditioner and furnace replacement
Hello Anand, from the great city of Hamilton. THANK YOU for this wonderful note. We really appreciate your opinion on Home Stars. I humbly agree with you, that Dave is the best technician in Ontario and we are lucky to have him with us for the last the 26 years. On behalf of my brother Christopher; Dave, Craig and all our other incredible staff, thank you for supporting our business and taking the time to write this review.
Marnie Amodeo, General Manager
Mark, thank for very much for this feedback. Without it I cannot improve. Your comments on my performance and Roop's installation expertise were very much appreciated. We work hard to ensure you the best of the best at every step. Regarding the box of stuff left behind, I apologize greatly, we are known for taking away all signs of us being there. It was certainly an oversight and Roop apologizes as well. If it is still there, please let us know and we'll have it removed. Otherwise, please accept our apologies with a gift card to wherever you like for $25. Call me directly to make arrangements.Thanks again, Mark.
Marnie Amodeo, General Manager
Thanks Peter, I remember you well, and remember speaking about home stars during our first meeting. Thank you for this review, I really appreciate it, you are a man of your word. And we are men and women of our words and we promised you a great job and I am so glad you feel you got that. Adam is a very talented technician and he takes great pride in his work. Enjoy your new system and keep us on speed dial for anything you need. All the best to you Peter.
Marnie Amodeo, General Manager
Hi Paul,
Thank you for your kind words, we strive to be the best hvac company around. We appreciate your business and your review. Please keep in touch if you need anything from us.
- Sean Kesavan
Thanks Kim!
I really appreciate your thorough review, we are excited to work on your rental property. Its not often I learn HVAC details from customers but I really appreciate the research you did on the companies exposing me to some of the benefits that I had never had access too.
- Sean Kesavan
Hello Chris, thank you for supporting our Burlington region, and purchasing a new system from us. On behalf of my brother Christopher, and all of our technicians and staff we thank you for this review and for your trust in our business. I will pass it on to Roop as well, who has been a loyal employee for close to 25 years. Be well and contact us anytime for anything.
Marnie Amodeo
General Manager
Hi Glen,
Thank you for taking the time out of your day to write such an excellent piece on your experience with us. We aim to provide quality and speedy service that our customers value. Feel free to call us if you ever need anything HVAC related.
- Sean Kesavan
We are a 50 year old family business established in 1967 that specializes in the installation and service of Gas Furnaces, Central Air Conditioning, Gas Boilers, Hydronic Furnaces, Tankless Hot Water, Hot Water Tanks, Humidifiers, Air Cleaners and Custom Ductwork.