Elite Appliance Service – Toronto

Called them to come in and service our Ice Maker which had stuck in a cleaning cycle and wouldn't come back to making ice. They visited and called Kitchenaid tech support who told them immediately to replace the pump and sensor, that this was a common issue on this particular unit. Took about 6 months to get part (not their fault, covid supply chain stuff). They came back and installed the pump and sensor and after a few resets of something got the unit to make ice again. A few weeks later it notified to do a cleaning cycle. When I did it went right back to same issue. The last response we ever got from them was "we flagged the tech for followup" and then they ghosted us. I feel that we MASSIVELY overpaid for the service portion (to the tune of almost $400) and then left us hanging. Emails and even voice messages were never returned so we just wrote them off and gave up. Having to come to homestars now to find yet another repair company that will maybe actually complete the repair I thought it was time to share our experience with the users here. I find it very surprising to see they have won awards here ... because that was the exact opposite of our experience.

EDIT: Editing the review to add info to prove I was indeed a customer: Invoice #471657. (is in my wife's name, and even that was spelled wrong).