We are relatively new to Toronto having moved across the country. We finally were settling down and wanted to invest in quality mattresses. Initially we were looking for latex, and I found a reference to TON mattresses on a blog that described various suppliers. I sent an email to Andy late on Friday and he responded immediately with advice that we could visit the factory on Saturday. I was impressed ! Hard working and he takes customer service seriously.
When we met Andy we were impressed with his knowledge and great attitude. He shared a lot of information with us - not only on mattresses, but also other tidbits useful to newcomers to the city. After a tour of the factory, which was very interesting, we tried all the mattresses and settled on perhaps 2 of them. We told him we would be back. No problem he said. Free Delivery - any time that suited us. it all sounded good at the time.
A month later we went back with our own pillows to try them out again. We wanted to be really sure that we were making the right choice. Andy was great during all of this and really understood and supported the idea that we should duplicate our sleeping experience so that we could get the best idea of how the mattress would feel.
Its a big decision, but in the end we chose 2 king sized Venetian gel mattresses with individual pocket coils.
We placed the order and I contacted Andy a few days before delivery. He came exactly when promised and was great even during a challenging 2nd floor delivery that required up and over the balcony to get in....for TWO mattresses.
Andy is a total professional who knows his stuff and takes customer service seriously. And the mattress is sooo comfortable. We love it. Can't recommend him highly enough.
Andy simply defines excellence in customer experience. Call him. Talk to him. Order a mattress from him. You will be glad you did.
Best purchasing experience we have so far made.
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- Company Response
everything is possible if you do your business the right way :)
It was mys pleasure to meet you and your husband! Enjoy your beautiful new house and such amazing mattress you've got :)