Trail Appliances

Appliance Retailers
Calgary AB T2H
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HomeStars  >  Home Staging in Calgary  >  Trail Appliances  >  Wrong Refrigerator ordered by Sales Consultant
peterwtorrance in Calgary
peterwtorrance in Calgary
2 reviews , AB
2/10

Wrong Refrigerator ordered by Sales Consultant

I recently purchased a refrigerator from Trail Appliances in Calgary, but the Sales Consultant input the wrong Model Number into the system. As a result I took delivery of the smaller 22cuft refrigerator instead of the 28cuft refrigerator. When my wife and I were buying the refrigerator we clearly told the Sales Consultant (twice) we wanted the bigger model, with the 34inch depth. We told him it was to replace the one we had. The Sales Consultant even confirmed with us one final time that it was the bigger model we wanted, which we confirmed, but then he input the Model Number of the smaller one into his ordering system. Trail Appliances subsequently delivered the smaller one. When I called the Sales Consultant to discuss this error, he bounced back and forth in conversation between, they dont make that model in the bigger size to they might have discontinued that size to they have one in the warehouse, but there will be a 10% restocking fee and new delivery charge, amounting to another $400+ on a $2,500 fridge. When I said I wasnt paying because it was not my mistake, the Sales Consultant pointed out several times that I had signed the agreement. But the agreement only shows a Model Number, no dimensions, and so I trusted the Sales Consultant had input the correct Model Number into the system and signed it. The Sales Consultant was unapologetic and even suggested I should have known the the model number referred to the smaller refrigerator. Whereas I understand it was probably an honest mistake by the Sales Consultant when he input the wrong Model Number into the system, at least own up to it, and dont blame the customer. Im not paying the restocking fee, or new delivery, so now I have to keep the smaller refrigerator.

Approximate cost of services:
$2,800.00
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Company Response

Good day Peter,

Ankush one of our sales managers has left you a voice message. kindly give him a call back at your earliest convenience. Thank you.

Jenelle 587-349-7530
Patricia 403-212-8548