Trail Appliances

Was look for new washer and dryer and found the people at Trail appliances to be very helpful and knowledgeable. Will be going back for any other appliances that I need.

Our beautiful biscuit coloured 23 yr old Frigidaire we bought at Trial in the NE from the back area could not be fixed so we went to the same store, same back area and found a new beautiful Whirlpool the exact same size and same style. We met a wonderful man named Bob who eased us in to the latest in refrigeration and helped us make the perfect choice. Delivery was easy and met a great pair of hard workers that were very conscientious. Old Fridge will be missed by the matching stove.

Bob was extremely helpful and knowledge. Listened to our needs and showed us around. Absolutely no pressure. He was kind patient and funny!! Would definitely come back for our next purchase. Ask for Bob!!

I usually go to Trail for my appliances so when my fridge died last week I went over to Trail to see what there was. Connor looked after me and he was great. I got my fridge on Thursday and am very happy with it. Everyone at Trail is so friendly and helpful and the installers were great too. I won't be going anywhere else when I need more appliances.

Bought Wolf appliance and ASKO dishwasher. The buying experience was terrible. Was forced to buy from them because of our builder. Installation went sideways when they broke the appliance (range) and did not connect the dishwasher properly. Today we need a replacement valve on the dishwasher, called them and told us they don't carry parts for the ASKO brand. Call ASKO is what they said. Terrible service from day one.

Everytime an appliance breaks I go to trail appliances as they offer good quality and great payment options. Today I had to go for a dryer and I went again with Bob as he is amazing and so helpful. I am so happy with his service.I have had great services and experiences everytime I had need it. I highly recommend getting your appliances from here.

Please do not buy an appliance from this company! When an item has to be serviced, they expect the customer to take an entire day off from work. Even the day before the appointment, they will not give you a window of four hours within which to expect them. They refuse to even take down a request for a morning or afternoon appointment. Thankfully, most companies do not work this money gouging and unprofessional way.

We were very loyal customers at Trail Appliances Edmonton South. Not anymore for sure. Our Frigidaire gas oven failed after only 2.5 years. Yes we understand there is only 1 year warranty. No we didnt buy extended warranty. Its just making more money. We choose Trail Appliances because we were expecting good customer service if there us something wrong. Well we were wrong we couldve bought any other place (might better price). Nobody helped us. My husband had to do everything. The only response we got was always. Sorry we cant. Sorry no we dont. No help at all. Yes they have a bigger building now but way smaller service. My husband went there in person to talk to a experienced technician what the problem could be. Not possible. Sorry AGAIN. They wouldnt come out to our place (30 min. Outside Edmonton). Thx to ATCO we found out whats wrong ( free of charge). Part at Trail Appliances was $50 higher then other places. What a joke. Terrible. My husband hsd to do everything. Without him I wouldve be lost.

We bought our appliances from them. Within six months, the refrigerator, dishwasher and hood fan all had minor malfunction. One service guy was extremely rude and unprofessional. I felt their employees were not well trained in both customer service and technical skills.

I recently purchased a refrigerator from Trail Appliances in Calgary, but the Sales Consultant input the wrong Model Number into the system. As a result I took delivery of the smaller 22cuft refrigerator instead of the 28cuft refrigerator. When my wife and I were buying the refrigerator we clearly told the Sales Consultant (twice) we wanted the bigger model, with the 34inch depth. We told him it was to replace the one we had. The Sales Consultant even confirmed with us one final time that it was the bigger model we wanted, which we confirmed, but then he input the Model Number of the smaller one into his ordering system. Trail Appliances subsequently delivered the smaller one. When I called the Sales Consultant to discuss this error, he bounced back and forth in conversation between, they dont make that model in the bigger size to they might have discontinued that size to they have one in the warehouse, but there will be a 10% restocking fee and new delivery charge, amounting to another $400+ on a $2,500 fridge. When I said I wasnt paying because it was not my mistake, the Sales Consultant pointed out several times that I had signed the agreement. But the agreement only shows a Model Number, no dimensions, and so I trusted the Sales Consultant had input the correct Model Number into the system and signed it. The Sales Consultant was unapologetic and even suggested I should have known the the model number referred to the smaller refrigerator. Whereas I understand it was probably an honest mistake by the Sales Consultant when he input the wrong Model Number into the system, at least own up to it, and dont blame the customer. Im not paying the restocking fee, or new delivery, so now I have to keep the smaller refrigerator.