We bought a Bosch dishwasher from Trail Appliances in December 2019 which had intermittent drainage problems from the start. Over the next eleven month we had the technicians out to look at it on several occasions. They replaced the motor – no improvement. They continually told us that the main problem was our plumbing. We paid $800 to have the plumbing re-configured – no improvement. We asked them from in November 2020 to replace the dishwasher. After unpleasant phone calls they gave us a partial refund for a new dishwasher, installed this week (January 2021). The day after the dishwasher was installed we had a ceiling leak, for which Trail Appliances will not take any responsibility. You wait and wait on the phone, and get passed about. If you are lucky you may actually get a person who will try to help (thank you to those two people). A manager will only deign to speak to you if you make enough noise. We didn’t know that they actually have a customer service department until this week, after months of dealing with them. Do not shop at Trail Appliances, there are plenty of other stores in Calgary.
- Approximate cost of services:
- $1,000.00
- Company Response
I am sorry to hear you are so displeased with our service. I had a chance to look at your account and found that the leak you are speaking of was from your shut off valve - this is part of your homes existing plumbing not something we installed. We replaced the valve at no additional charge to prevent any further damage to your home as a courtesy which you accepted. 587-349-7530 Nell or 403-212-8548 Patricia