Marc helped with the initial quote that was done looking at my property on google maps rather than an in person visit which I thought initially would be fine but this turned out to not be a smart idea.
The work is fantastic but we had a few hiccups in translation between Gutterforce and I over the logistics of the work.
- it took three visits over a period of two weeks to finish the work
- part of the house wasn't quoted in the initial invoice which I did not pick up on
- A request for redirection into a specific drain for my front downspout was forgotten the first time the work was done
- A request to have the water in the rear dispersed into the garden on the second and third visit was not completed properly
The work is great, communication is strong and responsive but I strongly encourage you to meet with them in person so that you don't experience the hiccups I did with the work which I also take accountability for.
- Company Response
Cris, Thanks for your fair comments. We did not see the back eaves on the satellite image so it was not on the quote and only the front upper and lower clearly itemised. Especially on old houses its hard to see. We try to save time and driving around the city in congested traffic by using satellite technology to measure eaves. People get quotes within hours now instead of waiting for days.
The additional back lower eavestrough required major wood work before we could install new eavestroughs. It took time to reschedule a crew who were able to fix the wood work which is not our day to day trade.
We can make a mistake but we own up to it and fixed any issues. Thanks for choosing Gutter Force to professionally install your new eaves.
Gutter Force team