I hired this company to install a new chimney liner and to rebuild my chimney and cap it. They came highly recommended - however it wasnt until after the job was complete, my hose destroyed by their having dropped bricks and equipment on top of it, that a roofer -quoting on another job- showed me photographs of what TOWNSHEND had done. It was the worst, most incomplete and shoddy job you can imagine. . I was absolutely shocked. Unfortunately, I didnt keep the photographs. My recommendation is that you insist on a photograph of their completed work. For a company whose specialty is repairing chimneys, to have left mine in this appalling condition is incomprehensible.
Once I complained, they corrected the issue immediately and upon request, showed me photographs of the recompleted job. However, innocent consumers would have no idea of the potential neglect. I will never use them again.
- Approximate cost of services: