- Approximate cost of services:
- $17,000.00
- Company Response
Hi Tatiana,
I would like the opportunity to respond to your review as there are 2 sides of this to be considered.
To begin with, the original start date for your project was indeed October 19, and yes Shawna did reach out as Dwayne was delayed by another project and the new Start date of Nov 2 was agreed on. When it was advised to Shawna that Dwayne would not be able to begin on Nov 2 as arranged she went above and beyond to ensure another trade could begin your job as promised without a further delay. On the day of the job start the team did become aware that there was a structural issue that required addressing before the deck work could begin and you were contacted immediately as this work was not on the original estimate as it would have been unknow until demo was completed. Upon your approval of the additional work the work continued without delay. Aldo did reach out to advise that Graeme had not ordered a few pieces of the Trex materials required and both he and the office tried multiple suppliers to source this materials ASAP (due to COVID the sourcing of all building materials is very difficult, Home Depot was a 4 week delivery). As the work continued with the materials that were already on site in a timely manner, the only delay was waiting for the additional material required in order to complete the work.
Overall your project ran very smoothly aside from a 2 week delay from original scheduled job start. As you mentioned Aldo is a fantastic trade and project manager and was in constant contact with your husband Mario in regards to the progression of work and timelines. As was Shawna who consistently followed up with you by email when you could not be reached by phone. You were notified by email when Graeme suddenly departed for personal reasons and provided Christine's contact information if you had any questions or concerns, but never reached out until this review.
You also fail to mention that we only sent 1 email requesting a payment that was due "at the start of demo" and wasn't requested until demo was complete, nor that final payment is processed within 24 hours hours of project completion but we also held of in processing until your roofer could attend to complete his portion of work (which had nothing to do with our work) but we delayed payment processing for more than 10 days as a good will gesture.
Overall your project ran very smoothly and turned out very well, and I believe any potential customer reading your review will take your words with a grain of salt. Looking at your final 2 comments, I believe YOUR motivation, not ours, is greed as you were looking for a monetary discount for a 2 week delay to start your project.
Your deck turned out fantastic and was completed in a timely manner. Hoping you enjoy your beautiful deck for years to come.
Merry Christmas
The Home Improvement Group