Now we are returning customers. All the good words on Bill remain the same: Excellent craftsmanship, hard-work, honest, easy to work with, knowledgeable, AAA customer services PLUS, he really cares for the customer and stand behind their work. Due to the COVID restrictions, a minor default in the previous project was left behind in spring. Because of all the craziness of 2020, I didn't bother to call Bill until I need the new quote. Guess what, not only did Bill remember that minor default, but he also remember a few things I consulted with him last time. Eventually when the team were on site for the new project, they restored whatever needed to be restored, and double check the few things I raised, ensure sure everything is fine.
It's a easy decision to go with Bill's team. The team - Bill, Pat, Jenifer, Chris, Jeff - are terrific to work with. Professional, polite and personal. They know what needs to be done and were very respectful, helped move furniture and protected the floor/our belongings. Through this job, I lived in the house and am working from home. The team always assure minimum interruption, in cases like the main floor needs to be power off when they work with the electricity outlets. At the end of each day, the team did a decent job cleaning the site, left no mess.
Most of the time Pat was the team lead on site. Like Bill, I just can't say enough good words about Pat. He is absolutely amazing to work with. Few things I definitely would like to highlight:
#1、Excellent "Can-Do" attitude.
The house is a challenging one with limited space, narrow entries and so on. A good example of how challenging it is - a couple years ago there was a well-rated company came for a quote, the gentleman didn't even bother to knock our door, instead he left a polite note saying sorry his team won't be able to handle such case. With Pat, Bill & team, never heard one single complain on how difficult thing is. They work with excellent "Can-Do" attitude. Take any challenges/on-site findings, figure out the options, being very transparent, communicate well when needed - what can be done and whether extra cost required, and keep things moving.
Another great example is due to COVID (again), there was definitely extra complexity in terms of getting all the correct supplies. There were days when Pat had to do extra research, spent extra time traveling far away, to get the correct pieces matching with current settings. Even with such delay, which was not the team's fault, Pat still worked late into the night, to finish the days' work. Both his can-do attitude and hardworking is much appreciated.
#2、Excellent communication at different levels.
As homeowner, I am always curious about how things get done. However, there were days I had 10 meetings and didn't want to hear any more problems. On days I prefer short conversations, Pat just keep me "worry free", provide brief updates on what's done and what's next. On days I was curiously looking at the high quality materials they use, and ask related or maybe stupid questions, Pat was always generous with his deep knowledge and time, sharing details, thoughts and insights that you most likely can only hear from people with extensive hands-on experience, not from Google.
#3、Proactive, go above and beyond.
Like the previous experience, the team are always proactive, go above and beyond, and even help with things that we didn't think about. During the project, Pat noticed there was sewer smell in our basement bathroom. The problem happened before and did go away, so we don't even bother. The next day Bill came checked, quickly confirmed the cause and shared a easy solution which fixed the problem in no time. This is just one example.
In one word, I am definitely looking forward to working with Bill, Pat and the team again, on my future project.
- Company Response