Cornerstone Home Interiors

I purchased a chair through their online store and was told I would receive shipping details in aprox. 24hours, 4 days later I sent an inquiry email, no response.
I called the store and the person blatantly informed me that the online store is not good and often the inventory doesn’t exists. I was told a manager would call me. My purchase was refunded online, no k on e ever called me to apologize. And the online store will still let me buy the same product.

It’s 2022, if you plan to sell your products online figure out how to do it, or pay someone to manage your site, or just don’t.

A simple call to explain things would h e gone a long way, I was really excited for my new piece of furniture and am no completely let down, and zero compassion at all.

Cornerstone on Dundas ,Toronto location is a wonderful place to get inspired and shop. Since Covid began we have made 3 seperate sagnificant purchases, an area , and 4 leather accent chairs for our den. Items are good quality and the service was very helpful. Worth the trip just to brouse . We even went to their other store which is twice the size to check out what they had in the gently used section. Seasons greetings, stay safe during these strange times. Mir !

Great Company with unique products and great service. Most of what they have in their stores can't be found anywhere else.

I was surprised at how reasonable their prices are. Compared to Restoration Hardware, this store is amazing.

Its worth the drive.

the owner has great customer service and makes sure to keep his customers happy. The quality of their furniture is amazing and they have amazing selections.

Not a big chain store, which makes the selections more one of a kind.

I am totally unimpressed with the lack of customer service from this establishment. I paid in full for my furniture and told the product would come in 5-8 weeks. It is 12 weeks and I have contacted them several times and been told the product is delayed due not having the material to make the throw cushions and they could not start the couch. I told them to proceed with making the couch without the throw cushions. Weeks later still no couch and not even a call from them indicating what was happening. I will never purchase another item from them. Very poor service...never an apology..and still waiting for a couch!!!

WORST CUSTOMER SERVICE EXPERIENCE EVER....IT'S WORTH THE READ....AND PLEASE SHARE WITH EVERYONE YOU KNOW

After much drama (i.e. police involvement), we finally received my parents furniture 4 weeks AFTER the date originally provided AND only after we retrieved it from the back alley of the store (not delivered to the home as paid for) as per the directions of the store owner (who was conveniently absent at the provided time). Many un-truths, threats (false police reports) and total disregard for customer service, timelines, satisfaction, truths etc.....WARNING - NEVER SHOP AT CORNERSTONE FURNITURE specifically Cambridge but the same owner for the one on Dundas in Toronto....spread the word! The absolute worst customer service and retail transaction I have ever been involved in or heard of. Apparently they don't care if our furniture was burned - it was paid for! Nice...

This is the best place to get unusual one-of-a-kind pieces of furniture. The business is located in the old Woolco building and you can hardly recongize the old building. Cornerstone is filled on two floors of the most unique pieces of furniture and knick-knacks. It is worth a trip to Cambridge to shop in this original store!

Unique, top quality furniture, accessories etc from around the world. Friendly staff and don't follow you around but offer genuine, good advice. i would highly recommend this place to anyone. Definately different furniture than you will ever find at a mall or box store!