Our furnace broke down recently and we called Mersey to see about getting someone to come give us an estimate. The person I spoke to on the phone was unbelievably rude to me. She was very impersonal and extremely blunt.
The technician who came to look at our furnace didn't take his shoes off or put bags over his dirty shoes. We have brand new hardwood and carpet throughout our house so I was not happy with the lack of consideration.
The technician gave us a $2200 repair estimate and claimed that we need to replace 3 parts: 2 heat exchangers & a gas valve. When I asked him how much a new furnace would be he told me to call sales and refused to give me any type of quote.
At this point we decided to get a few more quotes. The other quotes were all free. The $100 quote from Mersey was pretty expensive considering what had to be done. It only took 20 minutes to look over our furnace. It turns out that the other quotes from different companies claimed we only needed to replace one heat exchanger and a gas valve. The secondary heat exchanger was fine according to 3 other companies. To make matters worse the quotes we received from Mersey on the heat exchangers and gas valve were $200 more than the other companies for the same parts. This is a terrible way to run a business. It's pretty dishonest. I am seriously considering filing a complaint with the Better Business Bureau.
When Mersey followed up with us via a phone call I explained to the receptionist that we did not have a good experience with Mersey and that we would be getting another company to do the job.
There was a knock on the door on Sat. morning (Nov.30/13) at 8:30 am. It was a Mersey technician saying that I had booked an appointment to get our furnace fixed. I did no such thing. We work nights so we did not appreciate being woken up on our only day off. No one booked an appointment to have a Mersey technician come to our house. There is a serious communication problem with the employees of this company. I tried submitting a feed back form on the Mersey website and the form won't submit. I tried emailing them and their web mail client doesn't seem to be working.at the moment. I will have to call them again. Very frustrating!
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