Hardwood Giant

Floor Retailers
Vaughan ON L4L 1A5
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HomeStars  >  Floor Laying & Refinishing in Brampton  >  Hardwood Giant  >  Hardwood Flooring with Installation
Mrs. S. Kamran from Toronto
Mrs. S. Kamran from Toronto
5 reviews Toronto, ON
0/10

Hardwood Flooring with Installation

We were impressed with the price and sales. However, it was downhill once we put 30% deposit down. We told the salesman we were in a hurry & he promised the measuring guy would book the appt in a day or two, the stock was available, it would be a 2-3 day job. No call for a week. I started calling the store & no one would answer - I was redirected to a voicemail with no option to leave a message. Finally, after 2 weeks I got a hold of the salesman & he apologized & said I would definitely get a call. Two days later, I booked the appt for proper measuring of my floors. The guy never showed up nor phoned he couldn't make it! Tried calling the store but no luck. I went to the store the next day, same salesman pitch, apologized, & rebooked. Again - no one showed up! I called my credit card company and am disputing the transaction. Hopefully, I'll get my money back. Don't waste your time or money. Very unprofessional & don't follow through on their promises!

Approximate cost of services:
$9,500.00
5 of 5 people found this review helpful.
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Company Response

Mrs. S. Kamran, please send us an email to info@hardwoodgiant.ca if this has yet to be remedied. Please include your invoice number and which location you placed your order. Be assured that we are continually working to improve our customer service experience and we apologize that you feel as though we have not displayed our best efforts to uphold these practices. We wish to make it right.