Had Century Aluminum come in and replace all the eavestrough and downspouts and add a leaf guard. It was a fairly small job but required some complex angles and joining of troughs, as it is an older home. I found Gary to be very good at responding to emails as we had some back and forth to ensure we were on the same page.
The crew showed up on the day on time and did the work professionally. They encountered some obstacles which lead to some problems with water leakage behind the troughs. I have to hand it to the company for coming back a couple of times to resolve the issue. Once I had proved there was a leak problem they did find solutions to the issues. What sold me on the company and why I have them a high mark is that Gary was willing to communicate and follow up.
Where the company loses marks, is that one of the solutions was to caulk a great deal above the eavestrough in the most problematic area. This resolved the issue of the leak behind the trough but means that the caulking will most likely need to be replaced in time, which means I'll have to go up and do it as it will be every 5 to 10 years (I hope). And the whole reason for getting the leaf guard was to avoid climbing up on the ladder! At the same time, given the odd angles, I don't know what else they could have done.
I would wholeheartedly recommend them and will use them in the future if I have other projects.
- Company Response
Thank you for your great detailed feedback.
We always try our best to resolve any issue and we are glad we were able to help with yours.
Best regards- Century Aluminum team.