I needed my Samsung dishwasher repaired and called companies from the top down based on rating. High Tech Appliance was the soonest available and therefore hired. Within 2-3hrs, he was at my home.
He quickly diagnosed the error code as 0E which he determine needing to replace the PCB board. Code 0E according to a Samsung rep is water overflow and not PCB board replacing. The rep says it is possible a valve. I was very skeptical that it needed a PCB board replaced. When I called High Tech back explaining the rep said it was possible a valve, he quickly said he'll order the valve then. I told him I was not a repairman and it was up to him to order what was needed. I was very uneasy with the diagnosis and didn't want to be paying for unneeded parts so he assured me it was the PCB board and that if I needed any other parts, I will not pay for it. I didn't like the idea of paying $100+ for a PCB and it turned out I just needed a $10 part, but I really wanted it fixed and agreed.
In the mean time I also broke the latch and asked him to order that too.
Within a few days he was back to install the PCB board and the latch. The latch was fixed properly but the PCB board did not fix my dishwasher and that he thinks it is the motor which is very expensive. He then said I did not need to pay for the PCB board but I will need to pay for the motor. I paid him for the latch, but he did not have full change but he was coming back so I wasn't worried.
Within a few days he was back to install the motor. After the install, error code LE appeared which is a leak. He assured me he installed it correctly and that it could be a leak anywhere else and I should call Samsung. So I called Samsung while he was still there but he seemed to be in a rush to leave and packed his things while I was speaking to the rep. The Samsung rep says we have to find the leak and there is nothing they could do over the phone.
I was positive we did not have a leak issue previously so I pulled the dishwasher out and looked below at the motor. I ran a cycle and immediately water started pouring all over the floor. If he had took his time to diagnose the leak, he would solved the leak issue himself. I then properly connected the leaking part and the error code went away and the dishwasher still did not work. Essentially I was back at square one.
I texted him that I fixed the leak and that it still did not work. He said he was going to call Samsung himself and he'll call me back. A day later he called back and said I should call Samsung to have it fixed because there are too many issues. He said he lost some money and I lost some money and he'll do a free install if I buy a new dishwasher. Why should I lose any money if he did not fix it? And now I also lost my change.
End of the day I paid $85 for nothing.
- Approximate cost of services:
- $85.00
- Company Response
Hi there. We at High Tech Appliances strive our utmost to give top service and care to all clients, as seen in all of our other reviews. Unfortunately, there are odd circumstances where no matter how hard we try to help, it becomes clear that this is not possible. We wish you the best in the future and regret this situation. Thanks.