Duct Dudes Duct Cleaning And Furnace Services Ltd

Jason cleaned our ducts and furnace this week. I am sure they have never been done and were a MESS! He was so professional, pleasant and thorough with the job he did - it was amazing! I loved that Jason told us exactly what and how he was doing the cleaning. I am sure that our house is now clean and safe air to live in! Thank you SOOOO much Jason!

Jason is a guy that does the job the right way. Very VERY happy with the quality and effort that he put into cleaning our ducts. He has all the right equipment and hes a very nice guy. Lovely service, he will the go to guy for me and my friends from now on. Specially with ducts and dust in the air, it's best to invest in the great service that Duct Dudes provides.

Jason just finished cleaning my duct vents today and he was fantastic. I would highly recommend him. He did a great job, explained everything, stuck to his price, and was so patient and friendly to be around.
Thank you so much Jason. I will definitely be calling you again when I need my ducts cleaned.

I had Jason out to clean our ducts and clean/service our gas fireplace when we bought our first home in March. He was honest about what needed to be done versus what didn't and was fair with his price. He'll defiantly be coming out to our place on a yearly basis to keep things working right. He also gave a great referral for central air conditioning installer.

Jason at Duct Dudes is a highly trained professional who does a superb job of cleaning and servicing your furnace and ducts.

Jason spent over 6 hours at our 120 year old house today and enjoyed the challenge of the job. I spoke to him a few weeks ago about the job and he wasn't sure he would be able to fit his heavy-duty 220 volt vacuum into our crawlspace. He then spent about 1/2 hour on the phone with me explaining to me what to look for in a contractor to do the job properly.

I called 3 other companies and settled on Milani because they assured me they used agitation devices in the ductwork to loosen the hardened on dust to ensure the vacuum could actually remove the built-up dust and grime in the ducts.

To see what "agitation devices" are, go to Jason's (Duct Dudes) website to watch the product videos at:
http://ductdudes.ca/2011/11/services/

Anyway, when I spoke to Milani's "service clerk" on the phone I asked to speak to a technician because I had some questions and the woman I spoke to assured me she could answer any questions I had. Unfortunately, when I asked about brushes and agitation equipment, she told me Milani had all that and they were triple A rated on BBB, Homestars, etc. So, I hired them.

When they came, the technician didn't even consider removing his shoes until I looked at them and he realized I was wondering why he hadn't at least asked, Then, he proceeded to bring in the vacuum they use (110 volt - Duct Dudes uses a way more powerful 220 volt).

The Milani technician was unable to lower the machine into the crawlspace without my help, which was my second clue to the inferior quality of the service, and when he moved his truck around back and I asked to see the agitation devices and brushes, he said he didn't have them and didn't need them because the vacuum was super powerful.

I disagreed and was annoyed because his "you can ask me anything" service clerk had assured me that they used the agitation devices.

I told him that I didn't want him to proceed with the work because I understood based on watching Duct Dudes videos and talking to Jason that the job could not be completed properly without them.

I then called up the videos to show the technician when he got annoyed and didn't want to watch them quoting their "triple A" customer satisfaction rating.

I told him I was going to call MIlani's office to tell them I was unhappy with the misinformation and he told me to talk to his boss, whom he called on his cell phone.

The boss apologized for me being misled and said he would properly "train" the service clerk, and graciously agreed not to charge me anything for their time. (I guess not, they didn't do anything except make a mess of my floor and get me to help them move heavy equipment).

The technician was swearing as he left the house. VERY UNPROFESSIONAL! Funny they can be annoyed at me after not telling the truth to get the job.

What really ticks me about this whole scenario, is that the majority of people would not know to question the quality of their work because they have nothing to compare it to and it is not their field of expertise. Think of the inexperienced car owner who gets taken advantage of at the service station.

Milani was going to charge me $500 to clean the ducts and service the furnace. Any ducts over 14 would be an additional $15 a piece.

Jason at Duct Dudes, however, quoted me $350. for the complete job and when it ended up taking him over 6 hours to do the complete job, he didn't ask for a penny more but I insisted on paying him more because he had been so thorough.

Jason explained the entire system to me and showed me the before and after inside the furnace and the cold air intakes. He also explained how the system worked and showed me the agitating brushes and other equipment.

I feel very grateful I had such a conscientious person do the job for us as my son has allergies and this job is really important to us. Jason has a great deal of integrity and stands behind his work.

I feel annoyed that Milani, who started off as a plumbing company, has added duct cleaning as another source of income, when they really don't deliver what customers deserve in terms of service.

I highly recommend at least calling Jason before you hire anyone. Unfortunatly, people who don't know any better may give rave reviews to company's like Milani, without ever knowing how really clean their ducts are.

Watch the videos on Jason's site under services. If the person you are hiring to clean your ducts is not using this equipment, Be cautious.

Better yet, Call Jason. Not only will you get a superior job, you will get a courteous, well-educated, nice young man who takes pride in his work. Don't wait, Call Duct Dudes today. I am willing to stand behind all of these claims, so if you want to talk to me, contact Homestars, and they can give me your number to call you and talk.

Hope you breathe easier soon.
Call Duct Dudes.

I hired Jason to clean my ducts a couple months ago. I was impressed by how thorough he was. He took the time to make sure the job was done well. He was patient and helpful with all my questions, and encouraged me to watch what he was doing and explained the reasons behind it. I would easily hire Duct Dudes again and recommend Jason to my familly and friends.

Duct dudes (Jason) is awesome. Professional, courteous and highly knowledgeable about furnaces and duct cleaning. It's rare you find a company that takes the time to explain the right way to do the job and offers sound advice for your home's air quality!! We would highly recommend his services.

Our House is a 2000 sqr foot 2 level with a suite. The dudes came in and spent almost 4 hours running around our old house learning where all the ducts were (supply/return) and making sure that they were cleaned properly. they also did our dryer vent ($65 since he was there) which apparently had never been done! dudes took the time at each step to make sure I understood what was happening. They were on time did a great job cleaned up after themselves. They were great. I wouldn't hesitate to recommend them to anyone and everyone.

All the positive "10" reviews for Duct Dudes are, in fact, quite deserving. To add a bit of context, our house is an old-timer from the 1940s that hasn't had its furnace and filters serviced on a yearly basis. (I'm not even sure if the ducts have ever been cleaned over that course of time.) Despite the large amount of work involved, Jason completely exceeded our expectations with his courtesy, professionalism, and experience. He promptly arrived on-time for his scheduled appointment, clearly explaining the step-by-step process necessary to service furnace, filters, and heating ducts. After completing the job, Jason then did a point inspection to confirm that everything was done according to our specifications. He also made a couple of recommendations that would help with filter efficiency and carbon monoxide detection. We'll definitely use Duct Dudes for future projects!

Jason came by a few weeks ago to clean the air ducts, which were pretty filthy as I'm sure previous owners never had the ducts cleaned (and I just had major renovations done). He did a thorough job of cleaning all the ducts (took him about 2 1/2 hours) and took the time to explain the cleaning process. Before he left he gave me some tips on maintaining the air filters for my furnace and more importantly, he swept the floor and cleaned up after himself, which I greatly appreciated. I highly recommend Jason/Duct Dudes - he's prompt, professional and friendly; I won't hesitate to use them again in the future! Sorry for the late review.