We decided to renovate, hired a contractor and checked out 7 different bath/kitchen stores across Toronto. Our contractor suggested Canaroma and despite being out of our way we had a look at them. The sales staff was friendly and helpful, although we had to wait to be served on a Saturday. We were looking for batroom fixtures - like air tub, steamer, Hans Grohe fixtures -and the quote came to just over $14,000. We asked about return policy and were ensured that if anything is goes wrong they will look after it. The quote seemed competitive so we put our $5K down and waited for the delivery. Our contractor had already started to demolish the baths (one bathroom was enlarged), and the 4 week delivery stretched into 6 weeks. Finally everything was shipped. All the parts seemed to come at once and Canaroma waived the $75 regular delivery charge. We then also ordered a special ACO rectangular drain which we picked up, but found later that the coupling was wrong - it needed to be a flange coupling that clamps to the membrane in the shower area to avoid leakage. Our contractor insisted on that to avoid future leaks - Canaroma got the coupling - wrong coupling came. They argued that the normal coupling is good enough. General contractor dissagreed, the plumber dissagreed... another week went by before we got the thing. The rest of the project was now 2weeks behind schedule, , and we needed towel bars, toilet paper dispensers. My wife went to Canaroma to get matching Hans Grohe stuff, put down $300 deposit on $734.50 for the 4 pieces. At no time did Brent tell her that there is 25% restocking fee on any "custom" stuff. The contractor was finishing and we need the towel bars, the order was almost 4 weeks and we had to do a substitution, called Canaroma to cancel and found out that the penalty is $167. After spending total of almost $16,000 you think that they would be eager to please you - no way. I know they have their policies, but they sure do not tell you that about the 25% restocking charge! I don't think I will use them again.
- Approximate cost of services:
- $80,000.00