This company has been a nightmare to deal with. Worst decision of my life to get into a rental contract with them for a new furnace/A/C unit. First they were delayed and missed multiple scheduled appointments to have it installed, then they did not install correctly and had to come back several times, usually at the end of a long schedule time window. The furnace condensate pipe was not sealed and leaked water all over my floor causing major water damage and they did not come to the house for four days. They fixed the pipe but not the damage. They initially asked me to get them three quotes, which I did, then they told me since the damage was over $1000 I had to go through my house insurance, which is $1000 deductible, and I am on the hook for that. And also my insurance will go up $200 a year, which they will not pay for.
No one will actually call you back, they care none about their customers once the equipment is installed, and the fine print on the contract is scary.
Please learn from my judgement error and never deal with this company.
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- Company Response
Thank you for your feedback Tina. You are welcome to email me at firstname.lastname@example.org with your account details or full address and I will be happy to follow up on your concerns. - Gemma