Called Reliance Home Comfort for service since we had a heating protection plan with them. Our furnace had broken down on Jan 30,2024.
The service tech arrived the next day and could not diagnose the actual problem with the furnace. He then told us that the furnace had a damaged heat exchanger and that the only solution is to buy a new furnace. He proceeded to cut off the gas to the furnace and served us a violation notice. A Reliance sales rep arrived later to sell us a new furnace.
I wanted a second opinion and called a local company that services gas furnaces. The new service technician located the problem in a few minutes and said that the heat exchanger was fine. He also performed additional checks including performing an exhaust gas analysis. The local company also took care of clearing the violation notice with the gas utility service.
Unfortunately this cost me $1859.
I am in the process of contacting Reliance Home Comfort to see if they are willing to pay for the cost of the service since I did have a valid service contract with Reliance Home Comfort.
- Approximate cost of services:
- Company Response
Thank you for your valued feedback and review. Please email me with your account details at firstname.lastname@example.org and I would be happy to review your service experience. - Gemma