Reliance installed a new high efficiency furnace for us, replacing the original 27-year old furnace for the house. The installation went very well, with both techs from Reliance being professional, friendly, and very mindful not to damage anything in the home. Being someone who is very particular about good service, I was very appreciative of this and impressed. Sanjay was the lead tech with a lot of experience (I think he said 25 years) and strong work ethic, which proved invaluable when it was discovered that the fan motor in the new Carrier furnace was dead on arrival (something of rare occurrence, I'm told). Given that it was already the end of the business day at that point, both techs jumped through hoops to find a replacement part from one of the other techs living in Coquitlam, and stayed late to install it. That hiccup took the estimated installation time up from 8 hours to just over 10 hours, but they completed everything wonderfully without rushing me through the operational instructions at the end or their cleanup. They also gave a 10 year installation warranty on parts and labour for the furnace, which is one of the reasons we chose Reliance (it's typically 1-2 years for other installation companies; note this is not the same as the Carrier warranty on the unit itself that doesn't include labour). When I had a billing question on the pre-authorized payment, I was initially put in touch with a call center in the Philippines, which really didn't help me. But calling the head office number, I was eventually put in touch with the local manager in Coquitlam, Jeff, who resolved the issue and gave stellar service. I can highly recommend Reliance in Coquitlam for an excellent furnace installation experience.
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- Company Response
Thank you for your wonderful review and recommendation Alan. We appreciate your support. - Gemma