Charged $800 for a dryer heating element (incl labor...found out later the part actually costs $145 and was quoted $575)…thought that was still a lot cheaper than a new dryer…showed up, did the $80 'supposed' diagnostic review of the problem, said it was the heating element, would take 3-4 days to get the heating element delivered to them…called them 7 days later and they said the repair person would be there the next day between 1-4…didn’t show, then called them to see where they were and was told they would be there between 4-7 that day then called back to say it would be the next day….they came, replaced the heating element and told me to wait 3-4 hours before use…needless to say it didn’t work, got them back a week later to be told the motherboard was fried…to replace the motherboard was another $550 (actual cost $115)…told them with the initial $800+$550 could easily buy a new one…asked why they didn’t say what the problem was at the beginning (heating element plus motherboard) and he said he didn’t know it was the motherboard until then…said he would report to the company and we could get our initial $800 back in the morn…well guess what happened…no refund (lot of non sensical reasons). So we’re going to seek legal action. Do not use this company. (Wish I checked Homestars first!).
- Approximate cost of services:
- $800.00