I was visited by an Appliance Repair Team technician twice in September to inspect my relatively new Samsung dryer. On the first visit, we were quoted and charged for repairs to the control board and heating assembly. This total came to $536. We also discussed the pros and cons of repairing the dryer versus purchasing a new dryer extensively with the technician. Ultimately we went with the repair because he sold us on the warranty program and assured us that repairs to the same parts would be covered in the future. The dryer worked for one cycle and then broke again. The same technician came again, this time more than a week later because it was a warranty call, and again quoted repairs to the control board and heating assembly. The total for this visit was again $536.
After weeks of negotiating with their customer service team, which regularly dropped calls, failed to return my calls and treated me with little respect, I came to an agreement with a manager to pay for the parts for a second time but at a discounted rate. I explained that this agreement was again conditional on a quick turnaround as i have now been without a dryer going on a month.
More than a week has passed and today I received a call from the Appliance Repair Team. They informed me that their parts team was just submitting the order and will not honour the discount promised to me by the first manager, claiming that he was not properly trained for his role. Not only have they not submitted my order for over a week, but they are now quoting me an additional $800+ for the same parts.
Needless to say this is has been a terrible customer service experience and I am still waiting for my dryer to be repaired.
- Approximate cost of services:
- $2,000.00