I find it amazing companies continue to get away with this type of service. Our Sub Zero Freezer stopped working...called this company to come and help figure out the problem. Was told the comperessor was shot and needed replacement. Was told the cost for the parts and installation was approx $5k and wouold take approximatey 1 week to get the part.....had to pay 50% up front. 3 weeks later and multiple call to their 'help' line (a term I use losley), and being promised either ther 'parts department or a manger would call me back the following day (never did). Finally showed up to replace the broken part (my wife was home at the time). Came hoome after work and found a box with the broken parts sitting on my front step leading up to my front door. Called imediately and was told their 'policy' is that they don't remove broken parts (no mention about leaving garbage on your front door). Called the next day and after being put on hold for 20 minutes) sfinally spoke to a manager ('Ilona') and was told she woudl speak to this technicitan's manager ...when I asked when they woudl come back to remove the garbage.....she said I was being (and I quote) 'unreasonable' and then said she was ending the conversation and hung up
Tihs company could not care less about service....they just want to take your money......
For this type of service/attitiude...GO ELESWHERE!
- Approximate cost of services:
- $5,000.00