Appliance Repair Team Inc.

Never ever ever consider this company for any of your needs. I have dealt with dozens of maintenance, repair and other service companies in my life and this is hands down the worst company I ever came across.

Our refrigerator suddenly stopped working (not cooling) and we made the mistake of calling ApplianceRepairTeam without reading any reviews about them. A technician, Mr.T shows up on the same day. Like others said he quoted $280 + tax for labour plus costs of any parts that need to be replaced. We were in a hurry and didn't think the parts would be significantly costly, so we agreed to proceed. He works at it for about 90 mins and says we have to replace thermostat and fan which would cost about $430 + tax. We were hesitant at first but after he said that the parts would have one year warranty, we agree to proceed. He
installed the new parts and gives us the bill which has no mention of warranty. After we ask for it, he scribbled down a warranty of 30 days on the receipt. We insist on getting the 1 year warranty as we only agreed to proceed based on that. But now he changes his story and says he can't state that on the receipt and asks us to call the customer service. We call customer service and try to reason with them about either giving warranty as promised or waive off part of the fee. But the customer service rep keeps arguing and keeps saying why we care about one year warranty if the fridge is working now. Seriously ?? She says she can
only give 40 day warranty and speaks with the technician. We talk with her a bit more and reluctantly agree to pay the full fee $280 + $430 + tax for 40 day warranty, but in the meantime Mr. T starts getting mad for no reason and starts taking out the parts he has already installed. Customer service rep says that the technician was uncomfortable and she can't do anything. We were never rude with the technician either when we spoke with him or with the customer service. He gives no explaination and mumbles something about how he's doing it for 5 years, and that his decision is final, he spoke with his manager etc etc. He and the customer service rep refuse to let us speak with his manager but insist on us paying $280 + tax. At the end we ended up paying $280 + tax for pretty
much nothing, after the customer service rep promises us to get back to us based on his report. After not hearing anything from them on that day and the next business day, we give them a call only to be told that they would call us back, which they never did.

I regret not recording what went on as I have no proof of what happened (except for the bill receipt Mr.T gave me). We also found out from the fridge manufacturer later on that the parts for which he was going to charge $430 would only cost around $200 at most.