It is really a bad experience. I had a warrant and my washer cannot spin. So I contact the warranty company, and 4MD Mechanical INC stuff came to fix it. He is a very kind person and it is really helpful. And he gave me a receipt with 0 charge. And I double check with him I do not need to pay. But I found there is a 129.9 dollars charge on my credit card. Because I believe it is a large company so I provide my card information with no doubt. But this made me so disappointed. Charging this 129.9 without any notice and without any letters of explanation. I did not receive the receipt or invoice for 129.9. The only receipt is 0 dollars receipt that the worker gave me.
And I call the 4M MECHANICAL INC, the service really hurt me. I tried to explain this situation. I just wanna a explanation because I think it is illegal for a company to charge the money without any formal receipt or notice. But the stuff answered the phone even cannot try to hear me, she only said this must be my fault, they cannot do anything. What you get was your deserved.I am not going to blame anyone. I just wanna a explanation. Because what I received is the 0 dollar receipt. And I did not receive other receipt. But she even cannot believe me and do not wanna to help me figure out why this happened. She just say she need to answer a lot of customers, she cannot talk to me anymore if I do not agree with her. And she said the worker came to my unit would not say it was free. I think the company is not trying to helping me, is trying to get rid of the annoying customer. I just do not know why she is so sure, she is not on the scene, she even did not check, and put all the fault on customers. And I said I did not received any letters or email of the receipt. She just said because I did not check mailbox. The attitude makes me so annoying. I trust your company, but I even cannot get a polite explanation. She hang up my cellphone and said do not wanna to waste time. I did not put my voice high, but she did. Just as the company makes the norm, and every customer should obey. If some mistakes happen, it must be customers faults. The attitude was so rude. Really brutal. Why a large company do thing unreasonable. Bad management.
And now your company's reputation for me now is only worth $129.9. So brutal, rude costumer service.
- Approximate cost of services:
- $129.90
- Company Response
you were advised that (*No warranty coverage if issue is related to the installation or misuse) by us and the manufacture if you note on the invoice that you posted the pic of it is noted on the bottom of the work order
the technician left you a work order stating what he had found
in this case no issues with washer it was working fine
the manufacture will not pay for these calls which is why you were advised by us and manufacture what is not covered
the reason you were left a work order with no amounts is this is a tenant/landlord situation and it is not our decision to decide who's paying for the service
once we are informed then the bill is processed
if you have an issue with what is covered by the manufacture you will have to contact the manufacture
now at this point i am assuming i am speaking with the tenant
if so not only were you advised, you supplied us with the visa before trip
you can always check with the owner to see if they are willing to pay for a customer education call or call the distributer 1 (800) 361-0799
if either of them wish to cover the cost of the call i have no problems refunding the charges
i do apologize if you found our receptionist short or rude
when distributer advises ahead of time, we advise before service, it is on the work order in black and white
and then we get a phone call after the fact we try to explain again unfortunately if you did not understand the procedure with as much notice as we can provide before the service usually we try and keep the calls down to under 30 min after that there is nothing new we are going to be able to input to help you understandps everything thing i have written here is just a repeat of what the receptionist has advised you on your last phone conversation ,also our receptionist is not racist as you inferred
she can not see over the phone she has tried her best to explain the situation
i show 5 emails sent out regarding invoice your #15217
i can not attach due to privacy laws
with your permission i will post these for you to seethanks for your input
ian