Home & Leisure Premium Wholesale

Absolutely hands down the best place to buy a hot tub!
First time there dealt with Orville who treated us with amazing customer service exceptional information on the hot tubs and gave us very powerful information to help us make our decisions... poor guy even stayed beyond closing time to ensure we had as much information as possible.
Second trip the next week met with Kevin to view more tubs and even more details to help us make our decision. Kevin stayed after closing as well and helped us seal the deal.
Amazing shopping experience and so looking forward to our new hot tub to arrive!!
This the your one stop shop for making a very educated decision on a great hot tub!! I will recommend these guys to everyone!!
Thank you for the great information and helping us find the perfect tub for us!!

We bought a hot tub, for therapeutic reasons. Very excited about the thought of soothing aching joints! Unfortunately the delivery was not smooth and we didn’t get the start-up kit or the stairs in the delivery. We were not shown how to work the tub, as we were promised. A railing had to be taken down, despite the fact that the steps at the deck were accessible. We were charged $80 to put the railing back up, even though the steps could have been used. We were offered a compensation in filters, so that was nice. Make sure you check your electrical panel as well, to make sure you’ll be able to hardwire the tub. It will be quite an expense. It would have been nice to get this explained better. William was great at helping us choose the right tub for us.

We purchased our Master Spa Twilight from Kevin at the Kitchener location. Unlike some of the sales people at other spa stores, Kevin did not 'talk down' other products or establishments. He knows his product; was able to answer all our questions and did not try to pressure us into purchasing a hot tub. We live in London and we were quite happy that there was no charge for delivery. The company that Kevin uses to deliver his spas were excellent! I highly recommend both the Master Spa hot tubs and Premium Warehouse in Kitchener!
Thank you, Kevin!

I called on a Saturday. Response was real fast. Stephanie was great and looked up what I needed. Will be shipped out on Monday already recieved tracking number and invoice. So far really impressed. Thank you Stephanie.

We purchased our Twilight series hot tub from Premium Warehouse in December 2015 and recently it started losing water at a rapid pace. I have tried calling the service and they keep telling me to go troubleshoot it myself as well as stating the weather is too bad to come out and try again next week. I spent $10,000 on a hot tub 3 years ago. I feel totally left to fend for myself. Be very careful of what you buy because after purchase service is terrible
UPDATE---
I received a call from the owner; Christian. He is going to issue a cheque for my non warranty repair as a customer satisfaction issue and absorbing that on their end.

Also, in the spring they said they will setup a time to come by and respray the insulation (no charge) and if we need any supplies, the order will receive a 20% discount.

Thank you for standing behind your product.

I knew what I wanted but had no idea how to combine that with quality, reliability and my budget. Enter Orville and Kevin... A++++ service. They answered all my questions & gave me a deal I couldn’t pass up. Thank you VERY much!!!

Kevin did a great job explaining the different hot tubs and various tub options that could be obtained with the Master Spa models. He had a lot of patience with us in his answers to our questions and spent hours with us to be sure we were getting the correct tub to fulfill our needs. On top of all of this he then managed to negotiate a price for us that fit our budget. Being a good distance out of town, he even called the delivery man with us present to allow the best organization of a install date with both parties providing input. Bottom line, it was A1 service at Home and Leisure Premium Wholesale.

Great service! The team is very helpful, I love my hot tub! The products are great too. I highly recommend premium wholesale to everyone and their service staff, especially Orville!

Kevin has been fantastic throughout the process of picking the best hot tub for my family. Thanks for all your help and I can't wait to start using my new hot tub.
Tyler

This weekend we went to Home Leisure with a game plan to (maybe) add a hot tub to our back yard . Will mention that we both are running several times a week. Our research prior , combined with the Q&A we had through friendly conversation with Kevin , lead us to a nice addition of a hot tub HL 7 (the right one for us) . One of the best experience ever dealing with a sales person.