Home & Leisure Premium Wholesale

Master Spas sold by Premium Wholesale are certainly not the cheapest hot tubs on the market but they are the best. I don’t live anywhere near their showroom but delivery and installation were still included. Their installer did a great job, answered all my questions, took the time to show me everything I needed to see and made some good suggestions for suitable and affordable accessories.
Kevin in the sales department was great. He answered my questions by phone or email very quickly. When I asked about some options he was very honest about telling me whether or not I would need them. He could have tried to up sell me but he didn’t. Once he found out what I wanted he quickly found the right hot tub and found one that was available. Really a very smooth process

Hi Christian,

I wanted to send you and your team a "thank you" for the incredible service with our new tub. Both Jon and Emma have been very patient and professional with the educational process of balancing our new tub. Kevin was extremely knowledgeable and made the entire purchase of our new tub quite stress free. Your service manager Orville helped us through with diagnosing the original issue with our first tub and was pleasant to deal with throughout this process.

Your entire team are both professional and friendly and we appreciate the white glove service we receive in each department. Please pass on this thank you to everyone and let us know what we could do to help promote your company.

Thanks,

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David Reid
519-897-1241

We couldn't be happier with our hub tub purchasing experience! Kevin and John were amazing and very knowledgeable, attentive and personable! If you are considering purchasing a hot tub then this is the place for you - do not even hesitate! Looking forward to receiving delivery!

Just bought a healthy living H7 hot tub from Kevin and John! What a truly exceptional experience! They took their time explaining all of the different options and truly care about their customers - it was evident the moment you walked through the door! No pressure sales environment and so very knowledgeable! We are going to enjoy our hot tub for many years to come and we will rest easily knowing that we have these guys go back to for all of our hot tub needs! Happy customers for life!

Kevin and his staff were super responsive to all my questions and we found the perfect spa for our family at a great price! Master spas are very high quality and performance! Highly recommend their team!

We just finalized a deal with Kevin for a new spa. He is very professional and prompt with replies to any questions or concerns. We definitely recommend Premium Wholesale for spa purchase. Very much looking forward to delivery!

Purchased new spa from this traveling roadshow. I have now waited a few months since purchase to give a review based on any problems withing first 6-9 months and how they deal with it! Customer service is not really there best!!! It started from first deposit payment, then late delivery and holding up my landscaping project. Since then the tub skirt around the outside keep popping out of the trim edge all the time. I was told to contact the manufacture. But note they did not help with problem either. Otherwise generally a nice spa if it would stay together properly to keep rodents out. But I am sure they will respond to this comment with a simple sorry to hear that your unsatisfied.( Standard Practice) If they do rectify the problem I will be sure to let everyone know.

We bought a hot tub today from Kevin at Home and Lesiure today. He was kind and helpful and made the overwhelming task of hot tub ownership seem easy and fun! I look forward to receiving the spa in a few weeks and will leave another review once it is fully installed and functioning but thus far the process has been great and I would highly recommend this store.

Kevin has been extremely responsive and helpful in our quest to find the perfect hot tub to suit our needs, we can't wait for it's arrival! He responded to all our questions (and we had a lot!) in a timely manner with extremely helpful responses. His customer service is indeed as Premium Wholesale advertises, Professional, Passionate and Friendly!

Then when we wanted to pick colours, Kevin connected us with Griffin in the Toronto store and we went to the showroom to see the different colours. Griffin was great and helpful both in store and also when we went to the Trade Show in our area a few weeks later and our neighbour bought a tub too!

Kevin helped us with all the details about set up, usage and water controlled. He was very knowledgeable and spent a lot of time with us during our visit. Thank you for helping us. We are looking forward to using our swim spa!!!