Easy Electric Inc.

We would like to firstly thank you for the review, good or bad it helps us improve our processes. To address the review of interest above, the cost of our services are clearly quoted on up front with every new customer before the work begins, we do not work on an hourly rate as we consider it an unfair and unreliable way of billing. The price is the price in our books and either you want us to do the work based on that price or not. In this particular situation the homeowner had requested we assess the problem with the existing ceiling fan, which we did and was found to be defective. We were then called upon for a second visit on another day to come and install a new fan, this was considered a new job and was priced accordingly. The price which the homeowner mentioned is a combined price of two jobs which we were called upon to complete, not one. As previously stated our pricing is communicated to clients up front before conducting the work, if in the case our pricing is not competitive we are willing to price match but only within reason, or in other words apples to apples. We feel bad for the outcome of this situation; obviously the processes we have in place are designed to avoid situations like this but unfortunately it had seemingly failed us in this instance. If you would like to discuss it further please call as we are more than willing too.