My wife and I hired Heritage a few years ago on 2 separate occasions as we were replacing all of our windows in stages over 2 years (2017 and 2018).
The 1st time, we had an older installer along with an apprentice who replaced 3 windows (2 of which were original to the home). The 2nd time, we had a father son duo who replaced 6 more windows which included a bow window. Both times we had positive experiences. The installers were punctual, friendly, knowledgeable, and kept us up to date on what was going on. Big kudos to the father son team who let us know that if we waited on replacing the old bow window, the location where the window was at, would've collapsed to the front yard due to the poor installation work that was discovered. Overall, 3 and 4 years later respectively, the craftsmanship and quality of the windows are top notch as the windows still look fantastic. Would definitely recommend Heritage.