My Maytag front loading washing machine was making a brutal noise on the spin cycles recently. I read up on the problem and chose to self-service the sump to see if I could clear the issue. I was able to get a bunch of material out that had built up over the years, but ended up accidentally causing a short after putting the machine back together. It was totally dead.
Several weeks of follow on research and attempts to fix it myself led nowhere.
Tiernan came out and was able to systematically replace multiple internal components that I never would have been able to determine as being issues on my own.
In addition to this he was prompt, knowledgeable, professional and clearly communicated risks and costs along every step before proceeding.
He took multiple trips to complete the job, and charged a fair price when he could have really taken advantage of the situation given how other service companies behave in this city. I will always trust him as a result.
His access to parts was 3x faster than what I could get on my own, and he even came in after hours to put some unexpected finishing touches on the job.
Next time, I'll just call him in the first place for the "easy" job and avoid the headaches I created being a weekend DIYer. Thanks for saving our matching set, sir.