BEWARE: WORST CUSTOMER SERVICE EVER!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Based on all their great reviews, I hired this company for deep-cleaning services -- that was a huge mistake. Initially when I contacted the company and spoke to Cynthia, we discussed my needs and what was included in the service. I told her I needed cleaning for the loft I was moving into and specifically, the kitchen (mainly fridge) and bathroom (mainly shower tile & grout) needed the most attention.
On the day of service, Cassia (who I presume to be the owner) and two cleaning ladies showed up to the property. They spoke to my husband about what was going to be done, etc. and he let them know we only wanted 3 hours of cleaning. Apparently 3 hours for TWO cleaners was not enough time to address the grout in the bathroom. The shower looked like it was just wiped down - grout untouched.
When I requested to have the grout issue addressed, the company called me while I was at work (on a weekday) with ZERO NOTICE to say they were in the area and could fix the problem. Unfortunately, I was not home to let them in.
I would have given 5 stars based on the actual cleaning. Everything else was satisfactory except that they did NOT clean the grout (which was the MAIN REASON why I hired this company otherwise I would have cleaned it myself). When I called to complain, Cassia told me proceeded to scream at me and offered no discount or solution. Basically, Cassia had a "too bad" attitude and her response was that they did what I asked so no further action was required, even though she acknowledged that the GROUT WAS NOT DONE. This is why I took off a few more stars.
I don't doubt that this company's actual cleaning abilities are probably good but what they are lacking are proper communication and customer service skills.
I WOULD NOT RECOMMEND.
EDIT: They quoted me 6-8 hours. The 3 hours of services I received counted as 6 hours of cleaning since there were two cleaners. My husband was simply there to give them access to the property. I was clear on my instruction during the initial consultation with Cynthia. The company's exaggerated response to my review is laughable. If by chance there is ever an issue, don't expect any type of customer service or logical response.
- Approximate cost of services:
- $212.00
- Company Response
Dear Jennifer,
Thanks for taking the time to write your review about De Home. We are extremely surprised to hear about these concerns, as we take customer service extremely serious. When we left your house your husband checked the job and he said everything was okay, we tried to do all he asked in the time he gave to us. Usually in a deep cleaning we spend more hours to clean the house as we have to move things around and clean inside all the appliances. When you contacted our office we told you that our estimate time to this kind of job based on the size and conditions you described was 6-8 hours but you insisted that they only could use 3 hours to do so. It limited the job as your husband didn’t prioritize any part of your house to the cleaners actually he was very clear they have to clean the entire house, so we did the best we could to attend your husband requirements with the time we had. Our company had contacted you to send you a cleaner to re-do the bathroom on the day after the cleaning as we do not go to this area frequently but we couldn’t reach you. The grout is not something easy to clean as I explained to you it needs time to clean it and we didn't have enough.