I found this company here on HomeStars. I called and Rupert answered right away. He didn't say the company name, just hello, and when I asked if it was Twelve Points Duct Cleaning he asked who was calling which I have to say I did find a bit odd. However, given all the reviews on this site, I continued on and I'm glad I did. The team was able to come the next day, which again was kind of a red flag and maybe I put too much faith in this site's reviews because I continued with them again due to the reviews, but all was good. A team of 3 came and were actually early! The whole thing took about an hour and a half and the crew was friendly and efficient. They dealt with my husband for payment as I had left for a quick errand. My husband says they implied that we'd agreed on payment by e-transfer. We actually hadn't spoken about payment and I would've preferred to pay by credit card; because I didn't handle payment I don't actually know if they even take credit card.
We did get a receipt and taxes are included so it wasn't an attempt to avoid tax or anything. Overall I am very pleased with the service by Twelve Points. I'd definitely recommend Rupert and his team.
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