Puro Clean Of Greater Toronto Area

Mold Detection & Removal
83 Galaxy Blvd, Unit 7 Toronto ON M9W 5X6
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Mold Detection & Removal
Puro Clean Of Greater Toronto Area
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97%

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Reviews for Puro Clean Of Greater Toronto Area

Average customer rating:
9.9 10 (79 reviews)

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Karen H.
Karen H.
3 reviews Mississauga, ON
10/10

My basement flooded due to a frozen hot water pipe. PuroClean provided the emergency services as well as the repairs to the floors and walls.

I was very pleased with the service I received from PuroClean. They responded very quickly to my call and completed the emergency work and rebuild of the basement in a timely manner. All of the representatives of PuroClean that I dealt with including Mike Perry, Kristofer Rusk, Angelo and his crew and Jimmy were courteous, compassionate and punctual, as well as respectful of my time and privacy. I would definitely recommend them to family and friends.

Approximate cost of services:
$9,000.00
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Company Response

It was a pleasure working with you Karen! We're glad that we could be of service. All the best, Mike

Zeeshan Pandjou  from Toronto
Zeeshan Pandjou from Toronto
1 review Toronto, ON
10/10

Water damage from frozen pipes

The owner Dino, and his PuroClean team did an excellent job with the emergency repair and tear out. Dino was very organized, experienced and reliable. He made sure everything was done with care and quality. We are very happy that we used Dino and his team. They exceeded our expectations.

Approximate cost of services:
$12,000.00
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Company Response

Thank you for the kind words Zeeshan. It was my pleasure to be of service to you. Dino

Maree and Gary from Whitby
Maree and Gary from Whitby
1 review Whitby, ON
10/10

Flooded Basment

A big thank you to Sean Stuart for his help during two very stressful floods in April. His depth of knowledge, calm demeanour, excellent service level and attention to us was what helped get through it all. The range of services and healthy products for mould prevention were unexpected and appreciated. Thank you Sean!

Approximate cost of services:
$600.00
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Arwen from Toronto
Arwen from Toronto
3 reviews Toronto, ON
10/10

Clean up, sanitization, removal of damaged goods.

I had a backup in my basement, and there was about 1.5" of water. I called PuroClean, and Mike Perry came to have a look. He said I probably had an insurance claim, and walked me through it (I have no idea how to do any of that kind of thing) calmly, and without condescension. He and his crew showed up when they said they would, with fantastic communication from Mike throughout. It was a very distressing, and stressful time, made so much easier by Mike and his crew. They did a wonderful and thorough job of cleaning up the mess (they had to remove drywall as well as an old kitchen). They got rid of some asbestos tiles safely, and had everything carted away neatly when they said they would. Two months later, when I had another backup, Mike recommended a great plumber; and his associate Brad came out the very next day to clean up the mess anew. I found him to be similar to Mike, with a straightforward, polite, and respectful manner. I HIGHLY recommend Mike Perry and PuroClean. HIGHLY.

Approximate cost of services:
$25,000.00
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Mark from Toronto
Mark from Toronto
8 reviews Toronto, ON
10/10

Wet basement floor & carpet

With the recent warm spell, water seeped into our finished basement, leaving our carpet and under pad wet. Contacted Luc from PuroClean. They arrived the same day and installed fans and a dehumidifier. 3 days later, the job was done. I found them punctual, friendly and professional. Would definitely recommend them to others.

Approximate cost of services:
$2,000.00
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Jim Barkley from Ajax
Jim Barkley from Ajax
1 review Ajax, ON
10/10

Mold removal Ajax

Thank you to the PuroClean Durham office for their honest assessment of my mold problem. I had called two other mold removal companies and received wildly different estimates. I did not know what to do. When I called PuroClean, Sean visited my house and explained the process of mold growth and the steps needed to remove it. He took the time to explain his quote and helped me understand the options available. I comfortably scheduled the mold removal with PuroClean right away. I have already recommended PuroClean to a friend who has a similar mold problem.

Approximate cost of services:
$2,900.00
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Robert Wise from Toronto
Robert Wise from Toronto
5 reviews Toronto, ON
10/10

basement water damage repair

They were great. Their services were recommended by our insurance company. They went out of their way to ensure the work was done fast and with care and special attention to all the small details.

Approximate cost of services:
$7,000.00
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Company Response

Hello Robert,
Thank you for taking the time to post your review. It was a pleasure working with you and we will pass your comments on to the team.
Sincerely,
Mike Perry
PuroClean Toronto North

Christine from Guelph
Christine from Guelph
2 reviews Guelph, ON
6/10

Mold Remediation

In June 2013, I discovered a mold problem in a basement bedroom of my home. Puroclean ranked very high through Homestars so I called them first.
I called the company and explained the situation and a technician arrived promptly as scheduled. It was explained to me that the company charges $175.00 for the initial inspection and that this would be applied against the final billing as a deposit after the work was completed. I wanted to hire the company and book a date for service. Neither customer service nor the technician called me back to book an appointment after leaving several messages.
After waiting for two weeks and not getting a return call, it was clear that my business was not worthy of their time and I moved onto another company - their competition. I understand that July was an extremely busy time for this type of business due to numerous flooding’s in Ontario and other provinces but I was disappointed to think that my problem ranked less than anyone else just because it wasn’t being billed through an insurance company.
I was recently billed (August 29th) the $175.00 for the inspection appointment. I’m appalled that Puroclean would bill me after the customer service, or lack thereof, that I received from their company. To this day, I have not heard back from the company - no staff ever followed up to enquire why I hadn’t hired the company or if the job had been completed. I also emailed the President of the company and customer service and have heard nothing back from either. Simply stated that is bad business and bad customer service.
The company we did hire to do the mold remediation provided the initial inspection at no charge and booked the remediation date on the spot - that company is a 10.

October 1, 2013
Since writing this review I was contacted by the Owner of Puroclean Milton, Ken McDermot.
Mr. McDermot was gracious to acknowledge my point of view specific to the situation, explain the processes of his business and identified that this has not ever happened before.
I appreciated him contacting me to validate my concerns and he was also kind enough to offer a refund based on this misunderstanding.
Thank you.

Review has 1 previous version
Approximate cost of services:
$1,600.00
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Company Response

Hi Christine, Thanks for the feedback. When we provided the inspection report and estimate, we were under the impression that the work would be carried out by us. We did try to reach out to you and feel badly that somehow we missed each other. Thus we were under the impression you had hired someone else or were doing the work yourself. We are glad that your situation has indeed been resolved for you. We wish you the very best. Ken McDermot,
Owner, Puroclean Milton

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Puro Clean Of Greater Toronto Area

PuroClean Canada is a leader in providing complete services in mold detection & removal. Our expertise in property damage emergencies, helps families and businesses overcome the devastating setbacks caused by water, fire, mold and other conditions resulting in property loss.

Our understanding and compassion during the recovery process has earned PuroClean the reputation of being known as “The Paramedics of Property Damage™" and a provider of choice for insurance professionals and property owners throughout Canada and the United States. We pledge to do whatever it takes to respond, restore and rescue properties in all of the communities we serve.

CATEGORIES
Fire & Water Damage Restoration and Mold Detection & Removal
SERVICES
1. Water Damager Restoration: Our trained professionals identify the full extent of water damage, both obvious and unseen, by using moisture sensors and detectors. This ensures that a thorough remediation and cleanup within the damaged property is always completed, no matter the size of the water emergency project. Some examples of the water damage services handled by PuroClean are: Flooded Basements, Sump pump failure, Sewer backup, Cracks in the foundation leading to seepage and many more incidents where water has damaged your home or property. 2. Fire Damage Restoration: As property owners, we understand how devastating a fire can be, which is why we take the time to walk each owner through every step of the restoration process. Our main goal is to meet the needs of the customer and ensure that their mind is at ease throughout the entire process. We determine the full extent of the fire damage, including the impact of smoke, heat and residues from fire and smoke. It is essential that we provide open communication with the property owner, ensuring that they are fully aware of what will be taking place in their home following this unexpected loss. PuroClean is determined in their processes to prevent replacement costs that reduce overall expenditures, saving the property owner money wherever possible. 3. Mould Inspection and Mitigation: When it comes to a property that has been affected by Mould we use environmentally friendly cleaning agents, a botanical spray and a hydroxyl to ensure that the infected area has been completely sanitized and cleansed. Through this multifaceted process, mould spores are captured and killed, leaving behind a clean area and fresh scent. Whether your property has been affected by Attic Mould, Mould in the Kitchen, Basement Mould or any other kind of mould in your home or property the Paramedics of Property Damage are your trusted restoration specialists. 4. Biohazard & Trauma Cleanup: In your time of need, let our professional technicians take care of you and your family, providing you peace of mind. Our services will be professionally completed and your space and belongings handled with care. We offer the following Biohazard clean ups: Blood and Bodily fluid cleanup, Suicide and Homicide Cleanup, Accidental Death Clean up, Sewage Cleanup and Sanitation Services, Rodent and Bird Feces Cleanup Services and Hoarding Cleanup Services.
WEBSITE
http://www.puroclean.ca
YEAR ESTABLISHED
2010
NUMBER OF EMPLOYEES
10
PAYMENT METHOD
VISA, MC, Cheque
LICENSES
Fully certified and insured
MEMBERSHIPS
Better Business Bureau, IICRC
LIABILITY INSURANCE
Yes
DIPLOMAS
IICRC Certification: ASD, WRT, FSRT, AMRT
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
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