The perfect score I have rated Penquin basements is only for their Site Manager(Walter) and his crew of trade professionals. The work actually started on time and once it was handed off to Walter, it became evident that we had made the right decision. Up until then, the head office staff really made us think we made the wrong choice and threw away a big deposit. They only lived up to about 25% of their promises. Calls were not made and appts. were missed.
But Walter and his team changed all that. He quickly took control and scheduled his teams to begin turning about 1000sq ft. of my basement into an attractive, comfortable living space. From Antonio(Custom framer), to another Walter(painting crew), Eric(electrician) and carpenters, tiler etc. all showed a desire meet the tight schedule that Walter had set out. Not only that but the quality of their work was outstanding, all with the care of the customers needs in mind. At the end of the day you hire a contractor that will live up to the quality of work that was promised which Walter and his team delivered. Just wished that Penquin's head office staff had taken a page out of Walters customer satisfaction page. Thanks Walter
- Approximate cost of services:
- $60,000.00
- Company Response
We are happy that you are happy with Walter, and the finished basement. And we will take you valid criticisms of the office staff to heart. We have been growing rather quickly and adding new staff on a regular basis. Not an excuse, just an acknowledgment that we may need to our efforts on a more seamless and timely staff integration program. Thanks for your help.