The day before the snowstorm hit our city, we hired someone to replace the nest thermostat for us. During the thermostat installation, the technician pointed it to us that there was a water leaking inside the furnace. We immediately contacted the furnace guys to come in and inspect the issue. After the first guy did the inspection and left, we called Air leaders Inc. to seek a second opinion. Dan responded very quickly. The road condition was terrible with a record of 60cm snowfall. Dan managed to arrive at our house on the same day after our initial phone call. I found him very professional and thorough. He not only inspected the furnace in the basement, but also stepped outside and inspected the exhaust vents. The meter reading for the carbon monoxide level from the exhaust vents was alarming! Can't believe that the first guy did not go outside to check the exhaust vents at all, but offered us the options to replace the leaking pipe or get a new furnace just because it looked old and tired! We were fortunate that we contacted Dan and asked for his services!
The next day Dan and his crew arrived at our door at 9:30am as that they promised. By the afternoon, the new furnace was already up and running. We love this model, it's very quiet and effective. With the old furnace, the temperature of our master bedroom on the second floor was always lower than that of the living room on the first floor. With this new furnace, for the first time we recorded a consistent temperature in the both rooms. Amazing!
We thank Dan and his crew not only for his responsiveness, professional inspection and installation, but also his amazing customer service. They laid carpet along the hallway and stairs from the entrance door to the basement, cleaned up before they left, and not a tiny scratch can be found on my new hardwood floors and not a single piece of litter was left in the basement. We definitely will have them back to check on our air conditioning when the weather gets warmer!
Highly recommend Air Leaders Inc.!
P.S. Forgot to mention that Dan had taken the initiative to replace the extior exhaust vents for us. We will no longer worry about the snow may burry the exhaust vents and cause carbon monoxide problem. Thank you, Dan!
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- Company Response
Wow, we are thrilled to hear that you are happy with our product and service. We really appreciate your business and taking the time to write us this wonderful review and look forward to serving you again in future.
Air Leaders Inc