Cool Flame Heating And Cooling

Formerly DTM Heating and Cooling
Heating & Air Conditioning
Hampton ON L0B 1J0
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HomeStars  >  Heating & Air Conditioning in Oshawa  >  Cool Flame Heating And Cooling  >  New Furnace & Air Conditioner
Michael Braedel from Ajax
Michael Braedel from Ajax
2 reviews Ajax, ON
0/10

New Furnace & Air Conditioner

AC and furnace replaced 09/15. Furnace works great. AC never worked right from day one. CoolFlame replaced the condenser unit on 05/18 and the AC still does not work. CoolFlame claims it's an electrical problem but never bothered to actually troubleshoot fully to verify that claim. I had a master electrician and local hydro company out to test from panel to pole to AC unit and no electricity issues were found. I also replaced the wiring from the panel to the condenser and contracted another authorized Tempstar HVAC installer look at the system and they confirmed the system was installed with an over sized coil. CoolFlame claims they install mismatched coils all the time and it's not the cause. They still maintain it's an electrical issue without any troubleshooting or proof.
CoolFlame refuses to stand behind their work and make it right. Look elsewhere for competent HVAC installer.

Approximate cost of services:
$6,000.00
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Company Response

Thanks a bunch for your kind remarks, we appreciate your review! :)

Previous versions of this review:

Michael Braedel from Ajax
Michael Braedel from Ajax
2 reviews Ajax, ON
10/10

New Furnace & Air Conditioner

Contractors of this caliber and hard to find these days. Punctual, professional and efficient is the best way I can describe their work.

Pre-sale: Dwayne came to my home for the initial quotation and patiently answered all of my questions.

Installation Day: Dwayne and his crew showed up on time and took great care to make sure my carpets and floors were well protected. They removed the old equipment cleanly and quickly and Installed the new equipment in a nice neat way making everything look much better than it was before.

Dwayne and his crew were outstanding in every way and best of all our home has never felt more comfortable!

Approximate cost of services:
$6,000.00