JSN Appliances Repair Inc

Sam arrived on time and quickly diagnosed why ther dryer wasn't producing heat when used on drying cycles. The heating element needed to be replaced, but instead of replacing just the heating element, the entire heating element box was replaced. Service was good, but in all honesty $352.00 (not including taxes) seemed a little steep for about 1hrs worth of actual work on the dryer and that includes vacuuming the interior of the dryer once it was partially dismantled. I realized after watching YouTube videos that this repair could've been a DIY. Again, work was good, Sam was polite and knowledgeable, however I am also a little disappointed in 90 day warranty for the part and 30 day warranty for labour.

2016.09.08
Sam called me back to ask why I wasn't completely happy with the service. I explained to him that I was happy with the service, but that the price (to me) was a little high. He has graciously offered to discount the job. He also explained to me that he only uses genuine Samsung parts and that entails replacing the entire heating assembly, not just the heating coils (which would be an aftermarket part by itself). He also educated me on the industry warranty on replacement parts as standard at 90 days (which I didn't know). So all in all, I am happy and satisfied with the level of customer service Sam provided. He actually cares about his customers and feedback. The $180 charge for the labour is the standard charge he charges for my repair apparently. I told him that he should list the labour price amount for each type of repair on the company website so that customers know how much the repair is after it is diagnosed in person, and not be surprised (like I was when I was told) and he said that he would consider the suggestion and speak with his IT guy.