The Tailored Closet Toronto

All closets with both hanging units and drawers
This team is both hardworking and customer service focused. I use Tailored Living exclusively for all my projects and for a reason! The product is delivered in time and executed with detail.

We’ve used Tailored Living in two separate occasions and feel we paid a very fair price for absolutely fantastic service - only the kind small business owners who really care can bring! - and beautiful results.

Did a great job, came on time and were very pleasant to work with.
Will highly recommend them.
I live in a condo with only four major closets and needed more storage. This was certainly achieved .

Hi, fellow Torontonians,

I had a not-so-great experience with Tailored Living Toronto, despite all the great things you might have heard about them, I want to tell you that they are not true.

Things were proceeding well until the installation day. I was working from home that day but unfortunately had to be on the phone the entire time. As soon as the installation guy came in and took off his shoes, I could smell the overpowering stink on his feet. It was as if he had not showered in a year. Imagine the most stinky pair of feet that you ever smelled, and multiply that by 100 times – it’s so overwhelming that despite I was having a telephone conference in the study room with the door closed, I had to keep pinching my nose to concentrate.

I don’t know what got into me that day that I didn’t immediately ask him to leave… but I really regret it. Because after he left, my entire house smelled like somebody had peed and defecated everywhere. I opened all windows all night long. And started cleaning the floor with heavy chemicals. But the smell was so strong that it would not die off. I did another round of deep cleaning after a full week. Still, today if I sit down on my beautiful hardwood floor, I could still smell that stink… it makes me angry.

If you are reading this – I want to let you know that I am not a person who gives a bad review casually. I would have given Marc and Jill a good review, despite a few mistakes they have made along the way (i.e., broke a hole in the staircase but later patched up; the wrong installation and damaged cabinet door but fixed later, etc.). Those I can understand and forgive. No one is perfect and mistakes are allowed.

But what I can’t forgive is how Marc and Jill served their customers. Have they done any due diligence on the sub-contractor they hired? It was nice and pleasant during the sales stage – but the installation day is THE moment of truth. If you can allow a nasty, stinky and hobo-looking person to enter your customer’s home, can you really say that you “pride ourselves on providing a first-rate customer experience every time”? And if such a person come to your own house, would you tolerate that?

What’s more disappointing is that, after I confronted Jill with what happened. She kept stressing that “In our five years in business this is the first time the issue has arisen. We pride ourselves on providing a first-rate customer experience every time”. Well, I can only say that that’s probably an illusion. As a customer, I disagree.

Outstanding team from the estimate to the installation.
VERY professional.
VERY knowledgeable.
GREAT job. EXTREMELY happy with their work and would highly recommend them.

The process, from quote through installation, was a breeze. Everyone at Tailored Living Toronto was professional and courteous but also friendly. Every speck of garbage was removed at the end of the day!

Easy process from start to finish. Dan came to my house, took measurements, we discussed different options, he sent the quote and I picked the final design layout. Installation was efficient. Very happy with the service and product.

Very easy to work with, reasonable cost, perfect work and totally professional! We will use them again 100%

The design and install process was fast and efficient. It was very straightforward from start to finish. I highly recommend Tailored Living.

Marc added insight not previously considered that improved the design and appearance of the cabinet. Initial design and quoting process was very efficient. Communication with Marc and Jill was very prompt and professional