Overall, my wife and I are very happy with the moving service by You Move Me (back in July) into our new house. They moved us out of a one bedroom condo plus retrieved some furniture that we had stored at a family member's house.
Our 8 of 10 ranking day is best explained by "The Good, The Bad and The Ugly":
The Good: Almost the entire move was very good. Rob and Kyle hustled the whole day and were also very careful moving our belongings and with keeping our house and condo clean. This was challenging because as luck would have it, the only time it was raining (and it was really rained) was during the move into the house where there is not much protection (i.e. the loading bay at the condo is indoors). We really appreciated them taking the time to Saran-wrap all the furniture. Traffic was bad but they kept in touch so we liked that. The final bill matched the original quote with Mike (the dispatcher), and in fact a little bit under the quote so that was nice.
The Bad: The company is clearly very successful and very busy because I had a hard time getting a quote from them at the beginning of the process. It took me awhile to chase them down to secure a quote and the time slot. Plus, the day before, I had to confirm with them that they still had us in their schedule (whereas I am used to the mover confirming). This all seemed somewhat disorganized so felt that we did not off to a good start. Still, will all the great reviews on Home Stars, we had enough confidence to still use them. Plus Mike was always very nice and professional when we did speak.
The Ugly: If it were not for this item, we would have given You Move Me a higher ranking. During the move, our brand new dining table got broken; that is, the movers loaded the table on its side so two legs bore all of its weight and as a result, one of them snapped off. (I think most would agree, the better, the obvious way to load the table would have been upside down with sufficient padding to protect the table top.) Rob was mortified and upon discovery of their mistake, immediately offered to have it repaired (at their cost and also to our satisfaction) quickly. The repair took about 2 weeks (which was stressful because we were without a dining table while we were hosting a big family event the coming weekend). While they did provide a replacement table, it was bar height; well, I guess better than nothing but still stressful. Nevertheless, in the end the dining table was fixed and it came back almost as good as new (though looking at the underside, the repair is functional but it looks quite traumatic).
Bottom Line: we are very happy, recommend them and would use them again (but hopefully, we aren't moving for awhile). Front-end planning could use some improvement. Dining table getting broken explains the lower rating (compared to others). Overall, very happy that the final cost just below quote and with the hard-working and generally careful/attentive movers who kept us in the loop during moving day and responsive regarding the progress with the table repair.
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