The Cleaning Authority

Do NOT use this company. Here is my story. We have had them come to clean our house three times. They were scheduled to come clean on our usually day this week. I received a confirmation email stating the expected time of the clean. I left the key in the lockbox and left payment for the cleaners in the exact same location as I had for the previous three cleans.

That afternoon I received a voicemail from Kim, the owner telling me that the cleaners had been by, cleaned our house, but could not find the payment. She demanded that I call her back and give her a credit card so that they could be paid. I called her back immediately, explained that i had left payment in the exact same location as always. She informed me that the cleaners had already left our house and asked me to leave the payment for her to pick up the next day.

When I arrived home, our house was in exactly the same state as we had left it that morning. There was NO evidence of ANY cleaning whatsoever - garbage cans still full, dirty dishes in the sink, dust on all of the surfaces, grime in the bathroom sinks, bed unmade etc. I called Kim immediately and left a voicemail explaining that our house had not been cleaned and that we would not be paying for a service that had not been provided.

The next day Kim called me back again stating that the cleaners stated that they did clean and that a payment was due.

I should have known better. On our second scheduled clean, the cleaners showed up at least 3 hours later than expected, told me that their previous job went longer than expected, and tried to reassure me that they would work as fast as possible. How about just doing a thorough job? Another time, they rinsed our dishes with water, no soap and left a passive aggressive note for us stating that cleaning dishes is not part of their regular services.

Bottom line: DO NOT USE THIS COMPANY.